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Justin Haughton

@justinhaughton

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Customer-focused administrative professional skilled in data accuracy, remote support, and process improvement.

United States

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What I'm looking for

I seek remote roles where I can leverage customer-support skills to improve workflows, ensure data accuracy, and deliver excellent client experiences while growing into technical responsibilities.

I am a tech-savvy, detail-oriented administrative and client support professional with a strong commitment to accuracy and excellent communication. I maintain confidential client records, enter and manage data in digital systems, and support compliance and reporting processes.

My background includes remote customer support, contract driving with a consistent 5-star service record, and warehouse inventory management—each role reinforcing my focus on dependable service, problem-solving, and workflow improvement. I use Google Workspace, Microsoft Office, and CRM systems to streamline operations and resolve scheduling or information issues efficiently.

I am currently pursuing AI software engineering studies while holding certifications in customer support, first aid/CPR, and a valid guard card. I seek roles where I can apply strong administrative, analytical, and remote-collaboration skills to improve client experiences and operational accuracy.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Quality Support

Current

Humanidad Inc

Jan 2021 - Present (4 years 9 months)

Maintain accurate and confidential client records and daily reports, entering and updating service data to ensure compliance and improve data accuracy. Collaborate with team members to resolve information and scheduling issues and support quality assurance processes.

Client Records Data Entry CRM Google Workspace Microsoft Office & Compliance Reporting Remote Collaboration

Current

Independent Contractor Driver

Current

Uber / Lyft

Jan 2019 - Present (6 years 9 months)

Delivered consistent 5-star customer service while managing real-time schedule changes and client communications using mobile apps for navigation and performance tracking. Maintained professional conduct and high customer satisfaction across rides.

Customer Service Client Communication Time Management Performance Tracking Problem Solving

Warehouse Associate

Bob's Discount Furniture

Jan 2017 - Dec 2020 (3 years 11 months)

Maintained accurate inventory records and shipment tracking in warehouse software and collaborated with cross-functional teams to ensure delivery accuracy and client satisfaction. Improved inventory accuracy through diligent documentation and coordination.

Inventory Management Shipment Tracking Team Collaboration Documentation Quality Control Logistics

Personal Care Assistant

Allied

Aug 2014 - Dec 2017 (3 years 4 months)

Provided compassionate client support and maintained daily activity documentation while ensuring confidentiality and compliance with organizational and state requirements. Supported clients' daily needs and contributed to continuity of care.