Looking for a job

Natallia Kunytsyna

@natalliakunytsyna

Customer Success Manager at AIRIS Global Limited, aligning AI calling workflows with client goals and using campaign analysis to improve performance.

Ukraine

Message

At AIRIS Global Limited, I manage client relationships for an AI-powered business process automation company, supporting onboarding and aligning AI calling workflows with business objectives. I also analyze campaign performance and recommend ways to improve efficiency and conversion rates.

At Danish Refugee Council (DRC), I supported protection programmes for internally displaced people in western Ukraine through monitoring, data analysis, reporting, and referrals. I contributed to coordination with humanitarian partners and prepared evidence-based recommendations for programme decisions.

At the Organization for Security and Cooperation in Europe (OSCE), I monitored conflict-related political, security, and human rights developments, producing reports and briefings. Earlier, I owned and managed Lingvo Translation Agency, and taught English at Kharkiv Institute of Management.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

AIRIS Global Limited

Jul 2025 - Present (1 year 3 months)

Manage end-to-end client relationships for an AI-powered business process automation company, overseeing onboarding, aligning AI outreach scripts, and monitoring campaign performance through data analysis and reporting.

Technical Support SaaS B2B Troubleshooting Issue Resolution Customer Onboarding Product Training Bug Reporting Escalation Management Product documentation Knowledge Base Creation Data Analysis Performance Optimization Cross Functional Collaboration Client Communication

Protection Officer

Danish Refugee Council

May 2022 - Aug 2024 (2 years 3 months)

Implemented protection programmes through risk-informed management, data collection, and reporting, supporting internally displaced persons in western Ukraine. Conducted advocacy, facilitated information sessions, and developed referral pathways with humanitarian actors.

Humanitarian Protection Field Operations Protection Monitoring Data Collection Analysis Reporting Advocacy Inter Agency Collaboration Referral Management Risk Assessment Knowledge Management MHPSS Stakeholder Engagement

Language Specialist

Organization for Security and Cooperation in Europe

Jul 2014 - May 2022 (7 years 10 months)

Monitored political, military, and human rights developments, produced analytical reports, and translated documents related to the conflict in eastern Ukraine. Conducted consecutive interpretation and engaged with stakeholders to promote inter-agency collaboration.

Monitoring Reporting Analysis Translation Interpretation Stakeholder Engagement Advocacy Inter Agency Collaboration Survey Design Data Collection Knowledge Management

Owner and Manager

Lingvo Translation Agency

Dec 2006 - May 2014 (7 years 5 months)

Managed accurate translation of business, legal, and scientific documents, supervised translators, and provided interpreting services for business meetings and events.

Translation Interpretation Team Management Document Verification Business Communication

Teacher of English

Kharkiv Institute of Management

Sep 2000 - Aug 2006 (5 years 11 months)

Taught English to students specializing in Management, Marketing, and Finance, developed learning courses, and contributed to educational workshops and training sessions.