Анна Осипова

@0001282

Message

I am a Customer Success & Operations leader driving retention, operational efficiency, and scalable student growth.

Ukraine

Message

What I'm looking for

I seek leadership roles in customer success or operations at growth-focused, collaborative companies (preferably EdTech), open to relocation or global remote work, where I can scale retention, optimize operations, mentor teams, and deliver measurable customer-satisfaction gains.

I am a Customer Success and Operations leader with 10+ years delivering client service, growth, retention, and operational efficiency across EdTech and retail. I have led the largest IT school in the network and managed teams of up to 10 tutors and educators.

I scaled student participation by 208% in three years, maintained a 95% NPS score, and implemented retention initiatives that reduced monthly churn from 5% to 3%. I optimized scheduling for 38+ classes and refined debt collection to 97% within the first 10 days of each month. My team earned "Best Educational Team of the Year 2023" after I introduced structured workflows and automation that cut manual work by 25% and boosted productivity.

I excel at building customer-first cultures, streamlining support operations, and mentoring managers to reach KPIs faster. I am open to relocation and global remote opportunities and seek roles where I can scale customer success, improve operational metrics, and develop high-performing teams.

Experience

Work history, roles, and key accomplishments

Business Development Manager

Robocode

Oct 2022 - Jul 2025 (2 years 9 months)

Led a team of 10 educators and oversaw support for 400+ students, improving team efficiency by 16% and achieving 86% satisfaction; implemented automated workflows that reduced churn by 3% and improved productivity by 23%.

Customer Success Team Leadership Process Automation Onboarding CRM Data Driven Decision Making

Customer Support Manager

Organic Life

Nov 2019 - Jun 2022 (2 years 7 months)

Managed customer support operations, driving a 31% increase in satisfaction and an 84% retention rate; optimized engagement funnels that boosted net profit by 17% and repeat purchases by 22%.

Customer Support Retention CRM Data Analysis Cross Functional Collaboration

Corporate Insurance Specialist

The Social Insurance Fund

May 2014 - Apr 2019 (4 years 11 months)

Advised corporate clients on insurance and claims, reducing disputes by 16% and cutting processing times by 11%; led audits, compliance reviews, and training programs to reduce errors and legal escalations.

Claims Management Compliance Risk Assessment Contract Management Process Improvement Training

Middle Insurance Specialist

Universalna Insurance Company

Sep 2010 - May 2014 (3 years 8 months)

Delivered tailored insurance solutions that grew the client portfolio 14% and increased renewals by 25%; implemented feedback systems and workflow improvements that raised satisfaction by 38% and reduced resolution time by 21%.

Client Relations Claims Processing Automation)Mentoring Risk Assessment Process Optimization