Дмитрий Удянский
@0001446
Team lead and L&D specialist optimizing support and training.
UkraineWhat I'm looking for
I am a multidisciplinary team leader and learning specialist focused on building scalable training systems and improving customer support performance. I combine hands-on leadership with instructional design to create measurable operational improvements.
At Volet.com I led a five-person support team, implemented custom KPIs and a department-wide Zendesk macro system, and built a 30+ course LMS using Moodle, Rise, and a Telegram bot to automate onboarding and reduce mentor workload by 50%.
Previously I designed and delivered field sales training for KIVI and Vodafone Retail, launching national webinars, co-founding an internal training unit, and consistently raising KPI performance across retail regions. I also provide freelance presentation design for strategic clients.
I seek remote roles in fintech, gaming, or tech where I can own learning programs, drive process improvements, and scale team capability through automation and clear performance systems.
Experience
Work history, roles, and key accomplishments
Support Team Lead
Volet.com
Jan 2022 - Present (3 years 9 months)
Led a team of 5 support agents, implemented custom KPI-based performance monitoring, and developed a 30+ course LMS with automation that reduced mentor workload by 50% and improved support consistency.
Field Regional Trainer
KIVI
Jan 2021 - Dec 2022 (1 year 11 months)
Delivered live sales training across retail locations, co-created training programs and mentoring schemes that transformed the weakest region into the top performer and achieved 120% average KPI completion.
Sales Development Specialist
Vodafone Retail
Jan 2019 - Dec 2021 (2 years 11 months)
Co-founded internal training unit and ran national webinars and field masterclasses, launched a Telegram bot knowledge base and supported company-wide learning process adoption.
Presentation Designer
Freelance
Designed strategic presentation decks for enterprise clients, including a Top 5 agricultural company in Ukraine, improving clarity and stakeholder engagement for strategic initiatives.
Education
Degrees, certifications, and relevant coursework
Дмитрий hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Job categories
Interested in hiring Дмитрий?
You can contact Дмитрий and 90k+ other talented remote workers on Himalayas.
Message ДмитрийFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
