Дмитрий Удянский
@0001446
Team lead and L&D specialist optimizing support and training.
UkraineWhat I'm looking for
I am a multidisciplinary team leader and learning specialist focused on building scalable training systems and improving customer support performance. I combine hands-on leadership with instructional design to create measurable operational improvements.
At Volet.com I led a five-person support team, implemented custom KPIs and a department-wide Zendesk macro system, and built a 30+ course LMS using Moodle, Rise, and a Telegram bot to automate onboarding and reduce mentor workload by 50%.
Previously I designed and delivered field sales training for KIVI and Vodafone Retail, launching national webinars, co-founding an internal training unit, and consistently raising KPI performance across retail regions. I also provide freelance presentation design for strategic clients.
I seek remote roles in fintech, gaming, or tech where I can own learning programs, drive process improvements, and scale team capability through automation and clear performance systems.
Experience
Work history, roles, and key accomplishments
Support Team Lead
Volet.com
Jan 2022 - Present (4 years 5 months)
Led a team of 5 support agents, implemented custom KPI-based performance monitoring, and developed a 30+ course LMS with automation that reduced mentor workload by 50% and improved support consistency.
Field Regional Trainer
KIVI
Jan 2021 - Dec 2022 (1 year 11 months)
Delivered live sales training across retail locations, co-created training programs and mentoring schemes that transformed the weakest region into the top performer and achieved 120% average KPI completion.
Sales Development Specialist
Vodafone Retail
Jan 2019 - Dec 2021 (2 years 11 months)
Co-founded internal training unit and ran national webinars and field masterclasses, launched a Telegram bot knowledge base and supported company-wide learning process adoption.
Presentation Designer
Freelance
Designed strategic presentation decks for enterprise clients, including a Top 5 agricultural company in Ukraine, improving clarity and stakeholder engagement for strategic initiatives.
Education
Degrees, certifications, and relevant coursework
Дмитрий hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Job categories
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