Open to opportunities

Anastasiia Zaliubivska

@anastasiiazaliubivsk

Message

I grow B2B client retention, renewals, and revenue through proactive customer success.

Ukraine

Message

What I'm looking for

I'm looking for a remote, international client-facing role where I can own onboarding, retention, renewals, and account growth while improving customer journeys and building scalable CRM-driven processes.

I've managed 15+ recurring B2B/B2C clients in my independent practice, sustaining 95%+ retention and increasing average client revenue by 25% through needs-led upsell and bundled solutions.

At Power English, I owned corporate B2B accounts, aligned service delivery through stakeholder interviews, presented KPI reporting to client leadership, and secured long-term renewals at a 90%+ rate. Previously at IQ Centre, I identified at-risk accounts early and built tailored retention plans to protect and grow the client base.

I've also built onboarding assessments, checklists, SOPs, and CRM tracking systems that reduced new-client ramp-up time by 30%. I enjoy creating clear client journeys, resolving friction early, and helping international teams turn customer needs into lasting partnerships.

Experience

Work history, roles, and key accomplishments

Current

B2B Client Success & Business Development Specialist

Current

Self Employed

Jan 2024 - Present (2 years 7 months)

Managed a portfolio of 15+ recurring B2B/B2C clients, sustaining a 95%+ retention rate and increasing average client revenue by 25% through proactive upsell and cross-sell. Built standardized onboarding processes, reducing new-client ramp-up time by 30%, and delivered 1,000+ hours of client consultations.