Natalie Valoo

Oversaw daily business operations remotely, coordinating tasks, deadlines, and priorities. Managed executive calendars, high-volume email correspondence, meetings, and travel arrangements across multiple time zones.

Edited and managed lease agreements, processed holding fees, and calculated balances in GBP. Booked viewings, listed properties, and handled high-volume email communication with tenants, landlords, and applicants.

Coordinated complex calendars, meetings, travel arrangements, and events while managing multiple priorities. Provided high-level administrative support to senior management, handling confidential documentation and business operations.

Managed high-volume phone calls, email correspondence, patient scheduling, and appointment coordination. Maintained accurate patient records and processed medical aid authorizations and billing.

Supported an accounting and tax administration firm with accounts-related administration. Managed a portfolio of client accounts, communicated with clients, and prepared auditor reports.

Prepared daily sales reports and activity summaries. Conducted outbound lead generation and closed sales telephonically, managing high-volume communication and supporting the Director with scheduling.

Managed appointment scheduling and calendar coordination across multiple diaries. Conducted outbound calls to qualify leads and schedule appointments, delivering excellent customer support.

Provided comprehensive administrative support to management, ensuring smooth daily operations. Managed calendars, scheduled meetings, and handled customer queries professionally.

Provided administrative and sales support, handling customer inquiries via phone and email. Prepared quotations and processed invoices using Pastel Accounting.

Updated Excel spreadsheets, maintained client records, and supported administrative processes through accurate data entry. Balanced part-time work with studies.

Completed virtual assistant training through EduCourse Online Learning.

Completed HR clerk training through EduCourse Online Learning.

Completed consumer financial education certification through Absa Group and Enterprises University of Pretoria.

Attained the National Senior Certificate (Matric) from Glenhills Secondary School.