Open to opportunities

Crest Mpofu

@crestmpofu

Message

Tech-savvy remote Virtual Assistant skilled in customer support, CRM, and data management.

South Africa

Message

What I'm looking for

I’m looking for a remote role where I can own customer support, keep your CRM and databases accurate, and streamline operations using Trello, Freshdesk, and scheduled workflows—communicating proactively across time zones.

I’m a dynamic, highly organized, tech-savvy remote professional with a proven track record in market research, digital management, and client-facing operations. I coordinate complex workflows independently while maintaining database integrity and delivering exceptional customer service across global time zones.

I bring hands-on experience using tools like Freshdesk for ticket resolution and escalation handling, plus strong CRM management to keep customer data accurate. I’m also experienced in operations and project support through Trello, scheduling, and workflow optimization—so work moves fast and stays organized.

In freelance and remote roles, I’ve conducted comprehensive market research and data collection to support strategic decision-making. I managed administrative tasks such as data entry, email filtering, and schedule management using Google Workspace and Calendly, while using collaboration platforms (Slack, MS Teams, Zoom) to maintain seamless communication.

I’m also confident in quality and client service environments—performing quality testing with accurate data-logging and delivering high-empathy client support when stakes are high. With an optimized home office and a reliability-first approach, I consistently deliver with 100% uptime and dependability.

Experience

Work history, roles, and key accomplishments

Operations & Household Manager

Featherbrook Estates

Oversaw daily operations, logistics, and resource allocation for a high-end estate property. Coordinated schedules, managed vendor relationships, maintained quality control, and resolved operational bottlenecks efficiently.

Operations Management Logistics Coordination Vendor Management Scheduling Resource Allocation Quality Control

Remote Market Research

Blue Yonder

Conducted comprehensive market research and data collection to support global business insights. Managed freelance admin tasks (data entry, email filtering, and scheduling) using Google Workspace and Calendly, while maintaining seamless client communication and 100% project delivery uptime.

Market Research Data Collection Data Entry Email Filtering Schedule Management Google Workspace Calendly Slack MS Teams Zoom

Operations & Quality Review

Home Tester Club

Performed quality testing and product reviews for consumer goods, providing clear feedback to improve brand offerings. Managed digital queues and ensured accurate data logging to maintain database integrity.

Quality Testing Product Reviews Queue Management Logging Database Accuracy Remote Operations

Caregiver & Client Support

Private Clients

Provided high-empathy client support by managing daily schedules and medical documentation while delivering reliable direct care. Communicated with families and stakeholders, using active listening and conflict resolution in high-pressure situations.

client support Scheduling Medical Documentation Active Listening Conflict Resolution Caregiving Documentation Management