Open to opportunities

Vasti van Niekerk

@vastivanniekerk

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Highly organized Personal Assistant with over 12 years of experience.

South Africa

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What I'm looking for

I am looking for a role that values proactive support and offers opportunities for growth.

I am a highly organized and tech-savvy Personal Assistant with over 12 years of experience providing proactive remote support to executives and professionals. My expertise lies in managing dynamic calendars, inboxes, and priorities across multiple time zones. I excel at translating loosely defined tasks into clear, actionable steps, ensuring that my clients can focus on their core responsibilities.

Throughout my career, I have demonstrated a calm demeanor under pressure and a commitment to confidentiality, particularly when handling sensitive financial information. My proficiency in Google Workspace, Microsoft 365, and various digital collaboration tools enables me to streamline processes and improve efficiency. I have a proven track record in administrative support, task coordination, and customer support, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant / Transcription Typist

Current

Freelance

Oct 2023 - Present (1 year 8 months)

Provided high-level virtual support to professionals in healthcare and business sectors, managing email inboxes, calendars, and task lists. Transcribed audio notes and voice memos into clear action steps and documents, coordinating meetings and managing time-sensitive reminders across multiple time zones.

Google Workspace Slack Task Management Transcription Inbox Management Calendar Management Data Management

Executive Assistant & Office Manager

Dr. JE Beukes Orthopaedic Surgeon

Sep 2022 - Present (2 years 9 months)

Managed diary, surgical bookings, and medical claims processing, overseeing insurance authorization and reducing billing delays by 30%. Maintained communication with patients, hospitals, and medical aids, preparing documentation and handling follow-ups with attention to detail.

Billing Administrative Support Surgical Bookings Insurance Authorization

Senior Office Administrator

Drs. De Beer De Jager Radiologists / Maine Radiology

May 2015 - Present (10 years 1 month)

Transcribed diagnostic reports at 100+ WPM for radiology teams, managing patient intake, appointment scheduling, and billing follow-ups. Improved internal coordination through structured communication systems and led procurement, asset tracking, and seminar coordination.

Transcription Patient Intake Scheduling Communication Procurement Medical Records

Administrative Assistant

Dr. Weir and Partners Radiology

Aug 2013 - Present (11 years 10 months)

Handled switchboard, scheduling, and patient communication, maintaining billing records and supporting medical admin processes. Improved task management processes across departments.

Scheduling Patient Billing Records Medical Administration Task Management

Receptionist

SIMS Medical Billing

Mar 2013 - Present (12 years 3 months)

Provided front-desk support and liaised with medical aids, processing documentation and transcribing reports at 65 WPM. Supported records and meeting logistics for cross-functional teams.

Medical Aid Liaison Transcription Records Management Administrative Support

Administrative Support

Various Companies

Jan 2010 - Present (15 years 5 months)

Supported cross-functional teams with calendar management and transcription, managing reception duties, document flow, and appointment systems.

Calendar Management Transcription Reception Duties Document Management Appointment Systems Administrative Support

Education

Degrees, certifications, and relevant coursework

CoursiV

Certificate, ChatGPT

Completed a certificate program focusing on the application of ChatGPT. Gained skills in utilizing AI tools for various tasks, including document summarization and research.

VeriClaim

Certificate, Practice Management

Obtained a certificate in Practice Management from VeriClaim. This program enhanced skills in managing medical practices, including billing and claims processing.

TypeWhizz

Certificate, Advanced Transcription Typing

Achieved a certificate in Advanced Transcription Typing from TypeWhizz. Developed advanced transcription skills, including high-speed and accurate typing for various documents.

Institute of Secretarial Studies, Johannesburg

Certificate, Secretarial Studies

Completed a secretarial studies program at the Institute of Secretarial Studies. Acquired foundational skills in administrative support and office management.

University of Pretoria

Some College, Translation & Interpretation (French, Spanish)

Undertook college-level studies in Translation & Interpretation, focusing on French and Spanish. Developed linguistic skills and cultural understanding.