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Natalie Petit

@nataliepetit

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Director of Operations driving efficiency, vendor strategy, and cross-functional program delivery.

United States

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What I'm looking for

I seek an operations or program leadership role where I can optimize processes, manage vendors, mentor teams, and deliver measurable efficiency and cost-savings while supporting mission-driven outcomes.

I am a Director of Operations with 5+ years of experience leading cross-functional teams, optimizing processes, and delivering complex projects on time and within budget. I specialize in strategic planning, vendor and stakeholder management, and translating operational data into actionable improvements that drive cost savings and program impact.

My accomplishments include negotiating major contracts that delivered substantial cost savings, implementing automation and reporting improvements that increased operational accuracy and efficiency, and building scalable inventory and course management systems for large device programs. I mentor teams, standardize processes, and align operational efforts with organizational goals to improve outcomes and funding opportunities.

Experience

Work history, roles, and key accomplishments

Director of Operations

Tech Goes Home

Jan 2025 - Sep 2025 (8 months)

Streamlined device procurement and returns, reducing manual processes by 20% and improving data accuracy by 30%; led initiatives that improved operational efficiency by 25% and managed procurement for 4,000+ devices annually.

Program Management Vendor Management Process Improvement Strategic Planning Inventory Management Stakeholder Management Reporting

Program Manager

Tech Goes Home

Oct 2021 - Jan 2025 (3 years 3 months)

Negotiated ISP contract saving $600K while maintaining service; automated course management reducing overdue closures by 80% and implemented 20+ automations saving 12 hours/week, contributing to a 20% funding increase.

Contract Negotiation Automation Program Management Data Analysis Reporting Stakeholder Management Mentoring Process Improvement

Assistant Program Manager

Tech Goes Home

Jul 2020 - Oct 2021 (1 year 3 months)

Implemented post-course surveys increasing completion to 85% and built delivery tracking dashboard that reduced delivery delays by 50% and overall project timeline delays by 20%.

Program Management Dashboarding Data Management Process Improvement Reporting Project Coordination Change Management

Education

Degrees, certifications, and relevant coursework

Emmanuel College

Bachelor of Arts, Psychology

Completed a Bachelor of Arts in Psychology with a minor in Political Science, focusing on coursework relevant to organizational behavior and research methods.