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Andrea Hanson

@andreahanson

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Senior strategic operations leader driving measurable organizational transformation.

United States

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What I'm looking for

I seek senior roles leading operations or programs where I can build KPI-driven systems, scale teams, and deliver measurable outcomes in data-informed, collaborative cultures.

I am a senior strategic driver with 15+ years of experience translating vision into execution by optimizing cross-functional processes and eliminating inefficiencies.

I build KPI frameworks, real-time operational dashboards, and governance structures that produce measurable results—such as a 48% retention improvement and $76,000 monthly revenue increase within my first quarter at Baymark.

I have led and scaled multidisciplinary teams (13–25+ members), managed contractor networks, and generated multimillion-dollar impact through operational strategy and execution, including an average of $6.5M annually for clients and enabling $1.5M in annual regrants for major hospitals.

My approach combines data-driven decision making, technology fluency (CRM, Salesforce, Tableau, APIs), and change management to redesign workflows, improve accountability, and create sustainable operating models for regulated and complex environments.

Experience

Work history, roles, and key accomplishments

Current

Program Director

Current

Baymark

Jul 2025 - Present (8 months)

Led a 13-person cross-functional team supporting ~400 active customers; designed KPI frameworks that improved retention 48% in the first quarter and increased monthly revenue by $76,000. Built real-time operational dashboards to monitor productivity, quality, and risk.

KPI Design Dashboards Customer Retention & Compliance Revenue Growth Process Optimization Stakeholder Management

Director of Education

PSU

Jun 2023 - Jul 2025 (2 years 1 month)

Built and led a 25-person multidisciplinary team delivering statewide education and legislative engagement, creating a $1.5M annual regrant opportunity for two major hospitals and supporting programs for 400+ licensed professionals annually.

Stakeholder Engagement Governance Event Operations Volunteer Management Strategic Planning KPI Tracking

Leadership Consultant

Symbios

Aug 2018 - May 2025 (6 years 9 months)

Provided operational strategy consulting that generated an average of $6.5M annually for clients by clarifying SMART goals, designing KPI frameworks, and streamlining workflows, increasing client goal attainment by 67%. Managed contractor networks to expand capacity.

Operational Strategy KPIs Workflow Optimization Program Management Vendor Management Governance

Organizational Strategy Coordinator

Utah State University

Apr 2023 - May 2024 (1 year 1 month)

Developed a three-year strategic roadmap with SMART objectives, KPI tracking, and governance; led a 10-person volunteer team to operationalize initiatives and deliver measurable outcomes.

Roadmapping KPI Tracking Program Coordination Change Management Cross Functional Collaboration

Interim Director

Altium

Jan 2022 - May 2022 (4 months)

Stabilized operations during executive transition, standardizing documentation and compliance controls and protecting approximately $60,000 in at-risk revenue.

& Compliance Risk Mitigation Operational Stabilization Change Management

CMHC & Team Lead

Elevations

Aug 2018 - Apr 2021 (2 years 8 months)

Led multiple operational teams totaling 35+ staff across service delivery and training, developing stakeholder relationships and improving operational consistency.

Team Leadership Service Delivery Training Operations Management Program Coordination

Program Lead

NBCG

May 2016 - Aug 2018 (2 years 3 months)

Applied data-driven decision models to optimize program outcomes and improve operational consistency across services.

Data Driven Decision Making Program Management Optimization Performance Tracking

Program Intern

University of Utah

Aug 2013 - May 2016 (2 years 9 months)

Supported program design and execution governance across multi-site initiatives serving ~90 participants; contributed to roadmap planning and performance tracking.

Program Support Change Management Performance Tracking Roadmap Planning

Customer Experience Analyst

Summit Lodge

Jan 2008 - Aug 2013 (5 years 7 months)

Designed and analyzed customer experience surveys and operational improvements that drove a 74% increase in customer satisfaction, retention, and referral growth.

Customer Experience Survey Design Process Improvement Retention Design Operations