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Natalie Cole

@nataliecole

Hospitality professional at Bay Gardens Hotel who managed guest check-ins, reservations, and service requests.

Saint Lucia
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At Bay Gardens Hotel, I welcomed guests, managed check-ins and check-outs, handled reservations, and responded to guest requests. I also promoted hotel services and maintained accurate cash and transaction records.

At East Winds Resorts, I managed front desk operations and resolved guest concerns. At Sandals Regency La Toc Golf Resort & Spa, I assisted VIP guests with reservations and special arrangements.

As an Assistant Waitress aboard Celebrity Cruises / Celebrity Solstice, I served international guests and supported smooth restaurant operations. I also handled customer inquiries at Km2 Solutions and guest calls at Rendezvous Resort.

At Wings of Love, I assisted customers with product information, merchandising, and inventory. My training includes hospitality service and traveler and partner support.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

HV

HomeAway / VRBO

Certificate in Traveler & Partner Support Training, Traveler & Partner Support

2020 - 2020

Completed Traveler & Partner Support Training in 2020.

SI

Sandals Resorts International

Certificate in Hospitality Service Training, Hospitality Service

2017 - 2017

Completed Hospitality Service Training in 2017.

MS

Morne du Don Infant & Primary Schools

Primary School Certificate, Primary Education

Attended Morne du Don Infant & Primary Schools in St Lucia.

SA

St. Lucia's Writers Forum Association

Certificate of Participation, News Reading & Writing

2019 - 2019

Received Certificate of Participation in News Reading & Writing in 2019.

CS

Castries Comprehensive Secondary School

Secondary School Diploma, General Studies

Attended Castries Comprehensive Secondary School in Castries, St Lucia.

CC

Caribbean Examination Council (CXC)

Caribbean Examination Council Passes, General Subjects

2009 - 2009

Passed English Language, Mathematics, EDPM, Social Studies, and Physics in 2009.

Tech stack

Software and tools used professionally

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