Open to opportunities

Cindy Modeste

@cindymodeste

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Ambitious professional with extensive experience in hospitality and administration.

Zimbabwe

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What I'm looking for

I seek a role that fosters growth, teamwork, and operational efficiency.

I am an ambitious and results-driven professional with extensive experience in hospitality, healthcare, administration, and customer service. My detail-oriented and proactive approach has allowed me to excel in administrative and financial management. Currently, I am developing my proficiency in accounting software, project tracking, and HR systems to enhance operational efficiency across various business functions.

Throughout my career, I have demonstrated a commitment to continuous growth and career advancement. I believe in fostering team success through strategic training and leadership development. My experience includes roles such as Waitress, Hostess, and Sales Personnel at Body Holiday Saint Lucia and Marigot Beach Club, where I provided high-quality customer service and improved revenue generation through effective sales initiatives.

Additionally, I have served as a Virtual Executive Assistant, managing executive schedules and providing administrative support in remote business operations. My diverse skill set, combined with my dedication to excellence, positions me as a valuable asset to any organization seeking to enhance their operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Waitress | Hostess | Sales Personnel

Current

Body Holiday Saint Lucia

Jun 2023 - Present (2 years)

Provided high-quality customer service, ensuring excellent guest experience. Assisted in sales initiatives, improving revenue generation. Managed reservations and coordinated seating arrangements efficiently.

Customer Service Sales Hospitality

Waitress | Hostess | Sales Personnel

Marigot Beach Club and Dive Resort

Mar 2021 - Oct 2023 (2 years 7 months)

Delivered professional food and beverage service in a fast-paced environment. Engaged in customer relations, ensuring repeat business and satisfaction. Assisted in resort promotions and events planning.

Sales Event Planning Customer Satisfaction

Virtual Executive Assistant | Administrative Assistant

Populous United Group Limited

Feb 2021 - Apr 2023 (2 years 2 months)

Managed executive schedules, correspondence, and documentation. Provided comprehensive administrative support for remote business operations. Assisted with data entry, financial tracking, and client engagement.

Administrative Support Data Entry Client Engagement Microsoft Office

Virtual Sales Consultant | Customer Service Representative

Moving Reservation Corp

Jun 2019 - Aug 2020 (1 year 2 months)

Provided virtual consultation for clients, ensuring tailored sales solutions. Managed customer inquiries efficiently to boost satisfaction and retention.

Virtual Sales Customer Service Client Management Customer Retention CRM Systems

Waitress | Hostess | Team Leader | Front Desk Guest Arrival Assistant

St. James Club Morgan Bay Saint Lucia

Feb 2013 - Jul 2018 (5 years 5 months)

Managed guest check-ins, ensuring seamless arrival experiences. Supervised hospitality staff, coordinating service to enhance efficiency. Assisted in team training and development initiatives.

Guest Service Team Leadership Staff Training Customer Service

Education

Degrees, certifications, and relevant coursework

Unspecified

Certification, Healthcare & Administrative

Achieved Functional Skills Mathematics - Level 2 and Functional Skills English - Level 2 certifications. Completed Medical and Clinical Administration - Level 5.

Unspecified

Certification, Hospitality & Customer Service

Obtained certifications in Hotel Management, Health & Safety Management, and Travel & Tourism. Also completed HACCP, COSHH, Food Hygiene & Safety, and Concierge training.