Looking for a job

Alana Fredricka

@alanafredricka

Customer service representative at KM² Solutions & Go Answer, handling inquiries and maintaining accurate customer records.

Saint Lucia

Message

What I'm looking for

I’m looking for a remote call center role where I can contribute my customer service skills. I’m comfortable working independently and available for flexible working hours.

At KM² Solutions & Go Answer, I handled customer inquiries, provided accurate information, and maintained customer records while following company procedures and service standards.

At Royalton Saint Lucia, Eastwinds Hotel, and Sandals Regency La Toc, I served guests, responded to requests, and recommended menu items. I’m looking for a remote call center team where I can contribute my customer service experience.

Experience

Work history, roles, and key accomplishments

Waitress – Customer Service

Eastwinds Hotel

Oct 2022 - Jan 2023 (3 months)

Provided professional and friendly service to guests, responded to requests promptly, and maintained high standards of customer satisfaction. Recommended and upsold menu items and worked effectively under pressure.

Customer Service Communication Skills Teamwork Upselling Time Management Attention To Detail Professionalism Ability To Work Under Pressure

Waitress – Customer Service

Sandals Regency La Toc

Aug 2022 - Nov 2022 (3 months)

Customer Service Communication Skills Teamwork Upselling Time Management Attention To Detail Professionalism Ability To Work Under Pressure

Waitress – Customer Service

Royalton Saint Lucia

Jun 2021 - Jun 2022 (1 year)

Customer Service Communication Skills Teamwork Upselling Time Management Attention To Detail Professionalism Ability To Work Under Pressure

Assistant

Green Touch Landscaping Company

Assisted with daily tasks and safe handling of tools and equipment. Followed workplace safety procedures and worked as part of a team to complete assigned duties.

Teamwork Safety Procedures Reliability Responsibility eagerness to learn

Customer Service Representative

KM² Solutions & Go Answer

Handled customer inquiries professionally, provided accurate information, and maintained customer records. Followed company procedures and communicated effectively to address customer needs.