Looking for a job

Karenza St Hilaire

@karenzasthilaire

Message

I lead hotel front-office and concierge operations that deliver smooth, guest-focused service.

Saint Lucia

Message

What I'm looking for

I'm looking for an opportunity where I can lead guest-facing operations, support and train teams, solve customer issues, and contribute to a smooth, high-quality hospitality experience.

I've supported guest operations at Zoetry Marigot Bay Resort and Sandals Grande St. Lucian Spa & Beach Resort, handling escalated guest issues, room inventory, payroll, invoices, team briefings, and guest communications.

I've also trained and mentored teams, managed front-office rotas, coordinated across concierge, housekeeping, and maintenance, and delivered attentive service from check-in through guest departures.

Experience

Work history, roles, and key accomplishments

Current

Reservationist

Current

Sandals Grande St. Lucian Spa & Beach Resort

Managed room inventory, assigned rooms daily, handled room changes and upgrades, and liaised with concierge, housekeeping, and maintenance.

Reservations Hotel Room Inventory Customer Service Communication Skills Coordination

Sales Assistant

Raymond's Wholesale

Managed shop floor, product management, liaised with head office, promoted products, handled cash, and dealt with customer queries.

Sales Product Management Cash Handling Customer Service Communication Skills

Sandals Select Liaison

Sandals Regency La Toc

Planned and executed Sandals Select Dinners for prestige returning guests.

Event Planning Customer Service Coordination

Training Assistant

Sandals Regency La Toc

Organised staff training, maintained training data, assisted with training needs identification, and managed intern payroll.

training coordination Data Management Communication Skills Payroll

Front Office Agent

Sandals Grande St. Lucian Spa & Beach Resort

Managed guest check-in/out, advised on offers, handled enquiries, and managed daily cash intakes.

Check in Check out Customer Service Cash Handling Communication Skills Problem Solving

Acting Supervisor for Front Office

Sandals Grande St. Lucian Spa & Beach Resort

Served as first point of contact, assisted with training and onboarding, managed rota system, and led resolution of difficult customer queries.

Customer Service Training Onboarding Rota Management Problem Solving Leadership

Front Office Agent

Royalton Spa & Beach Resort

Handled cash, upsold upgrades, informed guests of promotions, and ensured guest satisfaction by fulfilling requests.

Cash Handling Upselling Customer Service Communication Skills Problem Solving

Concierge Supervisor

Zoetry Marigot Bay Resort

Managed escalated guest issues, completed fortnightly payroll, delegated projects, and mentored team members. Conducted in-house training and morning briefings.

Invoice Management Problem Solving Payroll Delegation Training Mentorship Email Correspondence

Loans Officer

Axcel Finance

Interviewed clients, processed loan requests, managed cash payments, conducted site visits, and advised clients on suitable loans and repayment plans.

Loan Processing Client Interviewing Cash Management Financial advising Site visits