Open to opportunities

Orlando Menal

@orlandomenal

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Hospitality professional with expertise in front office management and bartending.

Saint Lucia

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What I'm looking for

Seeking a challenging role in hospitality management where I can utilize my skills in front office operations and customer service to contribute to a dynamic team and enhance guest experiences.

I am a dedicated hospitality professional with a strong background in front office management and bartending. Currently serving as a Front Office Agent at Bay Gardens Beach Resort & Spa since January 2022, I excel in ensuring seamless check-ins/outs and personalized guest experiences. My previous roles include Bartender at Royalton St Lucia Resort & Spa and Waiter/Bartender at Norwegian Cruise Line, where I honed my skills in mixology and customer service.

In addition to my front-of-house experience, I have also worked as a Storeroom Clerk/Cost Controller at Sandals Regency La Toc Golf Resort & Spa, managing inventory and maintaining accurate stock levels. My educational background includes advanced training in Microsoft Office Applications and a diploma in Hospitality Industry Skills from Springboard Training & Development Center.

I take pride in my attention to detail, ability to work under pressure, and commitment to delivering exceptional guest experiences. I am passionate about continuous learning and contributing to a positive and efficient work environment.

Experience

Work history, roles, and key accomplishments

Current

Waiter/Bartender

Current

Norwegian Cruise Line

Apr 2015 - Present (10 years 3 months)

Greeted and served passengers, ensuring a great experience while managing bar duties. Provided excellent customer service in a fast-paced environment.

Customer Service Bar Management Multitasking Communication

Front Office Agent

Bay Gardens Beach Resort & Spa

Jan 2023 - Oct 2023 (9 months)

Welcomed and assisted guests with check-ins and check-outs efficiently. Offered personalized recommendations and arranged reservations for dining and activities. Resolved guest inquiries and complaints, ensuring the best guest experience.

Problem Solving Customer Service

Bartender

Royalton St Lucia Resort & Spa

Dec 2018 - Mar 2020 (1 year 3 months)

Responsible for preparing and serving a variety of beverages, ensuring excellent customer service, and creating a welcoming atmosphere. Managed inventory, handled payments, and promoted hotel specials while ensuring health and safety standards.

Customer Service Inventory Management Health and Safety

Storeroom Clerk / Cost Controller

Sandals Regency La Toc Golf Resort & Spa

Mar 2011 - Mar 2011 (0 months)

Managed inventory, ensuring accurate stock levels and maintaining proper storage. Responsibilities included receiving, inspecting, and issuing supplies while adhering to safety standards.

Inventory Management

Education

Degrees, certifications, and relevant coursework

Springboard Training & Development Center

International Diploma, Hospitality

2016 -

Achieved an International Diploma in Hospitality Industry Skills focusing on Bar Service, Waiter skills, Cocktail Service, Wine Service, Beverage Service, Upselling, Customer Service, USPH, and Health & Safety.

National Skills Development Center

Certification in Microsoft Office Applications, Information Technology

2012 - 2014

Completed training in Microsoft Office Applications including Advanced Microsoft Word, Excel, PowerPoint, Access, and Publisher.

Vide Bouteille Secondary School

Secondary School Diploma, General Education

2008 - 2012

Completed Caribbean Examination Council modules including Principles of Business, Information Technology, Mathematics, English, Principles of Accounts, Office Administration, and Economics.