Natalia Sikora

Worked across finance, e-commerce operations, customer service, sales and marketing for the company behind Baharat, a growing UK consumer brand.
• Managed invoices, payments, refunds and finance administration.
• Reconciled transactions across Shopify, PayPal, banks and Xero.
• Prepared financial information for accountants and VAT reporting.
• Managed customer payment, order, refund and delivery

Managed Accounts Receivable, credit control and order administration across the EMEA region for an international software company.
• Maintained accurate AR ledgers and reconciled customer accounts.
• Managed EMEA credit control and followed up on overdue invoices.
• Tracked debt collection through to payment and maintained collection records.
• Ensured customer payments were received within contra

Supported enterprise customers across the EMEA region within a global technology organisation.
• Acted as a point of contact for customer queries and escalations.
• Coordinated with internal teams to resolve customer and account issues.
• Monitored open cases and followed actions through to resolution.
• Maintained accurate customer information and activity records.
• Developed relationships with

European Customer Advisor for Bet365 in England, Customer service advisor for Polish speaking customers on Live chat, phone and email. Sales and providing service. Multitasking-and dealing with several customers at once. Knowledge of payment, fraud and verifications process. Dealing with VIP’s customers in Polish and English, 40 hours per week in shifts.

Internship for Europejski Instytut Kultury i Mediów Polonicus VOG in Germany, Event planner and office administrator within the Erasmus program handling daily office tasks, coordination of event and administration of event process. Prepare relevant documents, Calculate budgets and ensure they are adhered to, Book talent, including musicians, bands, and disc jockeys. Select chefs or catering compan

Administrator for Iwa-trans, supporting the sales team, meet and greet potential customers, deal with all enquiries and manage diarys for drivers and travel agents. Book in and manage sales data, handling all email, phone traffic handling payments and updating all excel files.