Open to opportunities

Damian Szczucki

@damianszczucki

Message

Results-driven operations coordinator with expertise in e-commerce and analytics.

Zimbabwe

Message

What I'm looking for

I seek a dynamic role in a collaborative environment that fosters growth and innovation.

I am a dedicated and results-driven professional with extensive experience in merchandising and operations coordination. Currently, I serve as a Merchandising & Operations Coordinator at SportPursuit, where I manage product merchandising and sales events, ensuring a seamless customer experience while meeting tight deadlines. My proficiency in tools like Excel and various e-commerce platforms has allowed me to enhance merchandising efficiency and optimize internal processes.

Previously, I worked as an International Account Coordinator at VF Corporation, where I managed key EMEA distributor accounts for renowned brands such as Vans and The North Face. My role involved end-to-end order management and building strong relationships with distributors, which significantly contributed to exceeding multimillion-pound shipment targets. I am passionate about leveraging my skills in data analysis and process improvement to drive business success and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Merchandising & Operations Coordinator

Current

SportPursuit

Dec 2024 - Present (6 months)

Managed product merchandising and sales events, meeting tight deadlines effectively, ensuring a seamless customer experience. Oversaw purchase orders, tracking deliveries and reconciling invoices. Resolved logistics issues related to POs and merchandising operations, collaborating with suppliers and internal teams for process optimisation.

Logistics Excel

International Account Coordinator, Distributor Market

VF Corporation

Oct 2022 - Nov 2024 (2 years 1 month)

Managed key EMEA distributor accounts for brands like Vans, Timberland & The North Face, handling end-to-end order management, ensuring accurate processing and on-time delivery. Utilized SAP, Salesforce, and Excel to track, amend, and analyze sales performance. Built and maintained strong relationships with distributors, leading a process improvement initiative that enhanced communication and mini

Account Management Order Management SAP Salesforce Excel Sales Performance Relationship Building Process Improvement

E-commerce Customer Service Representative

VF Corporation

Jul 2021 - Oct 2022 (1 year 3 months)

Provided customer support across multiple channels including email, phone, chat, and social media. Managed fraud prevention and warranty claims, verifying product authenticity. Collaborated with back office, wholesale & distribution to resolve escalations quickly, reducing warranty refunds by 30% and preventing fraudulent schemes.

Customer Service Fraud Prevention Escalation Management Translation

Team Leader / Assistant Manager

Costa Coffee

May 2018 - Apr 2021 (2 years 11 months)

Led and trained a high-performing team, improving KPIs and customer satisfaction. Managed inventory, scheduling, and daily operations for a high-volume store. Handled customer service resolutions, ensuring brand standards were met, and improved store ranking to Top 5 in Nottinghamshire while reducing waste by 50%.

Team Leadership Inventory Management Scheduling Operations Management Customer Service KPIs

Education

Degrees, certifications, and relevant coursework

University of Wroclaw

Bachelor of Arts, Ethnology & Cultural Anthropology

Studied the principles and theories of ethnology and cultural anthropology, exploring human societies and cultures. Gained knowledge in research methodologies and cross-cultural analysis.

Electronic Educational Institutions

Vocational Diploma, Information Technology

Completed a vocational program focusing on information technology, gaining practical skills in IT systems and software. Developed expertise as an IT specialist.

Leicester College

TQUK Level 2 Certificate, Business Administration

Obtained a TQUK Level 2 Certificate in Principles of Business Administration. Focused on foundational concepts and practices essential for effective business operations.

Leicester College

NCFE Level 2 Certificate, Lean Organisation Management Technique

Completed an NCFE Level 2 Certificate in Lean Organisation Management Technique. Gained knowledge in lean principles to optimize organizational processes and reduce waste.