Tihomira Pencheva

Guide student integration, represent the institution at open days and events, and support induction activities while monitoring feedback to drive cohort improvements.

Manage accurate bookkeeping and financial documentation for a construction firm, produce monthly reports for directors, and oversee invoicing and payroll accuracy.

Represented the student body across four academic years at institutional meetings, addressing academic and welfare concerns and advocating for inclusive policies.

Drove luxury sales and brand awareness for Hermès in travel retail, supervised colleagues, and maintained store standards while delivering high-level customer service under pressure.

Assisted international customers with premium product selections, maintained merchandising and stock availability, and operated tills during promotional periods.

Picked and packed customer orders using scanning and inventory systems, complied with safety guidelines, and contributed to team performance targets.

Handled high-volume product packaging and dispatch, maintained fulfilment area cleanliness and safety, and supported peak period operations.

Led a warehouse team responsible for dispatch operations and quality control, introduced workflow improvements, and supported onboarding and training.

Fulfilled customer orders while maintaining inventory integrity and adhering to safety procedures in a high-volume environment.

Provided administrative support including document preparation, emails, scheduling, and assisted property management with tenant records and operations.

Provided frontline customer service in a fast-paced environment, processed orders, and maintained a clean, efficient service area.

Delivered professional housekeeping services directly to clients, managing scheduling, cleaning standards, and client communications.

Managed petrol station operations including team scheduling, stock monitoring, health and safety compliance, and customer satisfaction initiatives.

Activities and societies: Student Ambassador; Student Representative

Completing a BA (Hons) in Business and Management through Fairfield School of Business, covering core business and management disciplines and student engagement activities.

Completed AAT Level 1 Award in Bookkeeping covering foundational bookkeeping principles and basic financial record-keeping.

Completed VTCT Level 1 Award in Employability Skills focusing on workplace readiness and basic employability competencies.

Completed 10 GCSE-equivalent qualifications including English and Maths, providing foundational secondary education credentials.