Lili Voica

Advised policyholders on claims process and provided guidance on making successful claims. Conducted thorough investigations to identify and prevent potentially fraudulent claims. Managed all administrative tasks associated with claims.

Managed daily operations and supported diverse teams in fast-paced environments. Oversaw scheduling, office management, and customer service tasks. Maintained confidentiality and adhered to regulatory requirements.

Coordinated central brokerage services to secure care home placements and in-home care packages. Managed invoice reconciliation and fostered collaborative relationships with key stakeholders.

Demonstrated exceptional organizational abilities and met departmental objectives in fast-paced settings. Supported team members and addressed customer inquiries. Managed invoice payment disputes and ensured adherence to financial guidelines.

Managed diverse tasks such as audit coordination, KPI reporting, and recruitment policy implementation. Collaborated with risk management, internal audit, and employee services departments.

Cultivated new sales team members' abilities in product understanding, sales techniques, and organizational processes. Assessed inventory and distribution requirements.

Preserved precise loan records, evaluated company credit control system efficacy, and executed modifications to enhance profitability. Collaborated with Sales, Marketing, Finance, and company executives.

Simplified decision-making for clients by elucidating loan product offerings. Devised tactics to cultivate and broaden existing customer sales.

Monitored accounts for indications of fraud and payment discrepancies. Communicated KPIs to department leaders for maintaining positive cash flow and adapting credit risk policies and processes.