Open to opportunities

Maria Monsalve

@mariamonsalve

Message

Bilingual customer success and account manager focused on operational excellence.

Chile

Message

What I'm looking for

I seek a bilingual role in customer success or operations where I can streamline processes, resolve client issues quickly, and drive efficiency improvements.

I am a bilingual (Spanish/English) customer-focused professional with experience in account management, customer success, contact centers, and administrative coordination. I consistently improve processes and reduce response times by applying organized, data-driven approaches.

At Rocktomic Labs LATAM I manage order fulfillment support and resolve customer order conflicts using platforms like Zendesk and ShipStation. In prior remote roles I scheduled medical appointments, supported insurance operations, and managed billing and collections.

I bring proven skills in logistics coordination, personnel documentation, and international shipping support from both remote and on-site positions. I emphasize proactive communication and rapid problem resolution to enhance client satisfaction.

I seek to apply my strong organizational skills, process-improvement mindset, and bilingual communication abilities to a role where I can streamline operations, support client relationships, and contribute measurable efficiency gains.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Rocktomic Labs LATAM

Apr 2025 - Present (9 months)

Managed order fulfillment support and resolved customer order conflicts, improving order flow through data-driven follow-up using Zendesk and ShipStation.

Account Management order fulfillment Zendesk ShipStation Customer Support Conflict Resolution

Contact Center Executive

Computer Generated Solutions Chile

Jul 2024 - Dec 2024 (5 months)

Managed and scheduled medical appointments for Bupa clinics and provided client advice and information, improving appointment coordination and client communication.

Contact Center Scheduling Clinic Appointments Client Communication Customer Service Medical Scheduling Multilingual Support CRM

Insurance Agent Assistant

Sebanda Insurance

Feb 2024 - Jul 2024 (5 months)

Prepared personal auto insurance quotes and managed client registrations and policy changes using QQCatalyst and PL Rating, streamlining policy administration.

QQCatalyst PL Rating Policy Administration Client Onboarding Data Entry Customer Service

Customer Success Executive

Firme SpA

Nov 2022 - Feb 2023 (3 months)

Managed customer service, implemented services and processes, and handled billing and collections to improve customer satisfaction and operational efficiency.