Open to opportunities

Natalia Roa

@nataliaroa

Message

I resolve player issues and strengthen safe, trusted digital experiences.

Colombia

Message

What I'm looking for

I'm looking for a player or customer support role where I can resolve issues across digital channels, help maintain safe communities, and use my technical background to improve user trust and experiences.

I've supported customers for fashion brands across live chat, email, Instagram, and WhatsApp, resolving order issues, returns, and product inquiries with empathetic, timely communication.

I've also moderated text, images, and video for policy violations, evaluated search results, maps, ads, and social content, and delivered structured feedback to improve moderation systems, algorithm accuracy, targeting, and user experience. My software engineering background supports my approach to troubleshooting, localization, translation QA, and reliable player support.

Experience

Work history, roles, and key accomplishments

Search Engine Evaluator

Contractor

Rated quality and relevance of search results, maps, and ads. Applied strict guidelines to improve algorithm accuracy.

Search Evaluation Quality Guidelines

AI Content Moderator

Contractor

Moderated text, images, and video to flag policy violations. Documented cases and provided structured feedback to improve moderation systems.

Content Moderation Policy Enforcement Feedback Documentation

Social Media Evaluator

Contractor

Audited ad placements and feed content for safety and relevance. Analyzed user intent to evaluate recommendation algorithms.

Social Media Evaluation Ad Auditing Content Safety User Intent

Customer Support – Fashion Brands

Contractor

Resolved customer tickets across multiple channels (live chat, email, Instagram, WhatsApp). Assisted clients with order issues, returns, and product inquiries.

Customer Support Live Chat Email Instagram WhatsApp Order Management Returns Order Inquiries