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Natalia Bohorquez Gomez

@nataliabohorquezgome

Customer service professional skilled in content moderation and support.

Colombia
Message

What I'm looking for

I am looking for a role that values community engagement and offers opportunities for professional growth.

I am a dedicated content moderator with a strong background in customer service. Currently, I work at Teleperformance in Bogota, where I review and moderate user-generated content on social media platforms. My role involves ensuring compliance with community guidelines and platform policies, which has honed my attention to detail and ability to maintain a safe online environment.

Throughout my career, I have demonstrated a commitment to community engagement and platform integrity. I excel in identifying and removing harmful or inappropriate material, and I effectively escalate complex cases to senior moderators. My experience in high-volume environments has equipped me with the skills to manage customer needs with empathy, patience, and problem-solving efficiency.

Experience

Work history, roles, and key accomplishments

TE

Content Moderator

Teleperformance

Jul 2024 - Present (1 year 1 month)

Reviewed and moderated user-generated content on social media platforms, ensuring compliance with community guidelines and platform policies. Identified and removed harmful or inappropriate material to maintain a safe online environment, while also monitoring content for adherence to legal requirements. Escalated complex cases and implemented best practices to support community engagement and plat

Education

Degrees, certifications, and relevant coursework

UN

Uniminuto

Technical Degree, Microcredit Management

Completed a technical professional program in microcredit management. This program provided specialized knowledge in managing microcredit operations.

GC

Gimnasio La Cima

High School Diploma, General Studies

Obtained a high school diploma, completing secondary education. The curriculum covered a broad range of subjects.

Tech stack

Software and tools used professionally

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Natalia Bohorquez Gomez - Content Moderator - Teleperformance | Himalayas