Open to opportunities

Laura Sofia Rojas Quintero

@laurasofiarojasquint

Multilingual customer support advisor focused on problem resolution, high-volume service, and cross-cultural communication.

Colombia

Message

What I'm looking for

I’m looking to continue in multilingual customer support within an international environment—handling account and technical issues, solving problems fast, and improving operational processes while delivering consistently strong customer experience.

I’m a multilingual customer support professional with over 7 years of experience in customer service and operational support within international environments. I currently work as a Multilingual Customer Advisor, assisting clients from Brazil, Latin America, and English-speaking markets.

I’m known for strong problem resolution, customer experience (CX), and clear communication across cultures. I manage high-pressure situations while maintaining service quality, and I’m comfortable coordinating operational processes in high-volume environments.

In my support work, I assist with account inquiries, technical support, and problem resolution for an international online platform, while ensuring compliance with company policies and keeping accurate documentation of customer interactions.

Before bet365, I supported operational and administrative workflows as an Administrative Assistant, including scheduling, records management, and billing processes. I also worked as a Content Moderator, reviewing and evaluating digital content in line with platform guidelines, maintaining quality and safety standards.

Experience

Work history, roles, and key accomplishments

Current

Multilingual Customer Advisor

Current

Bet365

Jan 2024 - Present (2 years 6 months)

Provide multilingual customer support for an international online platform, assisting clients with account inquiries and problem resolution while maintaining service standards. Handle high-volume, high-pressure interactions across Portuguese, Spanish, and English-speaking markets.

Account Support Service standards Documentation Multilingual Customer Support Portuguese Spanish English Customer Service Technical Support Conflict Resolution High Volume Operational Support Process Coordination

Current

Medical Practice

Current

German Benitez

Jan 2021 - Present (5 years 6 months)

Provided administrative and operational support, including coordinating administrative processes and service requests. Contributed to workflow optimization through development of a clinical software platform.

Administrative Processing Documentation Workflow Optimization Operational Support Administrative Support Scheduling Records Management Billing

Cognitive Behavioral Intervention Expert

Corporación Universitaria del Meta

Jan 2024 - Jan 2025 (1 year)

Served as a university expert focused on cognitive behavioral intervention. Supported required documentation and compliance with operational procedures.

Documentation Policy Compliance CBT

Content Moderator

Teleperformance

Jan 2022 - Jan 2023 (1 year)

Reviewed and evaluated digital content according to platform guidelines, maintaining quality and safety standards. Supported content quality and risk controls during moderation activities.

Content Moderation Digital Content Review Quality Assurance safety standards

Administrative Assistant

Universidad EAN

Jan 2015 - Jan 2018 (3 years)

Provided operational and administrative support, including scheduling, records management, and billing processes. Supported documentation and operational workflows to coordinate day-to-day requests.

Operational Support Administrative Support Scheduling Records Management Billing Documentation Process Coordination Workflow Optimization

Education

Degrees, certifications, and relevant coursework

School of Postgraduate Studies in Psychology and Psychiatry (Spain)

Master’s Degree in Clinical Psychology, Mental Health / Clinical Psychology

2025 - 2026

Pursuing a Master’s degree focused on mental health and clinical psychology through postgraduate studies in psychology and psychiatry in Spain (2025–2026).