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Nasser Jmal

@nasserjmal

I’m an operations & performance leader combining supply chain, procurement, CRM, and AI-enabled digital transformation for measurable growth.

Yemen

Message

What I'm looking for

I’m looking for a role where I can lead data-driven operations and logistics, modernize ERP/CRM workflows, and use AI automation to improve KPIs—while strengthening procurement, customer outcomes, and ESG/HSE compliance in an Agile, performance-focused culture.

I’m a high-impact Operations & Strategic Performance Leader with 7+ years of experience integrating supply chain, procurement, sales, and customer success management. I bridge environmental science foundations with digital transformation to build efficient, data-driven business ecosystems, leveraging Agile methods and advanced CRM/ERP integration (Dynamics 365, Odoo) with modern AI workflows (Gemini API automation).

In my current role, I’ve digitized end-to-end field reporting and MEAL systems using Airtable and Dynamics 365, reducing manual data bottlenecks by 30% and building KPI-driven dashboards to improve resource efficiency. Previously, I increased regional territory revenue by 20% through CRM analytics and reshaped customer experience using SLA monitoring and VoC programs—strengthening client retention and CSAT scores—while also reducing production waste by 15% through process mapping and quality control.

Experience

Work history, roles, and key accomplishments

Current

Monitoring and Operations Supervisor

Current

Hadwan Agricultural Co.

Jan 2023 - Present (3 years 6 months)

Architected and digitized end-to-end field reporting and MEAL systems using Airtable and Dynamics 365, reducing manual data bottlenecks by 30%. Led operational audits for safety, environmental, and productivity benchmarks and built KPI dashboards for data-driven decision-making.

Airtable Dynamics 365 MEAL Field Reporting Operational Audits Safety Compliance Environmental Compliance KPIs KPI Tracking Data Driven Decision Making Negotiation

Sales and Marketing Manager

The United Company for Foods

Mar 2021 - Dec 2022 (1 year 9 months)

Used CRM analytics to identify untapped market segments, increasing regional territory revenue by 20%. Managed sales pipelines and distribution logistics while negotiating vendor contracts and improving market responsiveness with Agile sales methodologies.

CRM Analytics Market Segmentation Procurement Sales Pipeline Management Market Forecasting Sales Methodologies Territory Management Full cycle Sales

Customer Service Manager

Alaghbri for Exchange and Transfer

Feb 2020 - Feb 2021 (1 year)

Restructured customer service frameworks by integrating SLA monitoring and a Voice of the Customer (VoC) program to improve retention and CSAT. Managed high-volume service delivery budgets and expanded remote capabilities through process automation.

SLA Management CSAT Customer Retention Customer Service Process Automation Training Programs Conflict Resolution De escalation

Workers Supervisor (Team Leader)

Abu Eyad for Cakes and Pastries Factory

Jan 2019 - Mar 2020 (1 year 2 months)

Streamlined floor operations through delegation and process mapping, reducing production waste by 15%. Enforced quality, safety, and environmental standards while managing labor and equipment allocation to meet production targets.

Process Mapping Production Management Quality Control Safety & Standards Environmental Compliance Enforcement Delegators