Open to opportunities

Ahmed Othman

@ahmedothman

Message

Experienced Senior Technical Operations Manager with a strong leadership background.

Yemen

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my extensive experience in technical operations and project management while fostering team collaboration and driving operational excellence.

I am an experienced Senior Technical Operations Manager with over 23 years of leadership in IT, Telecom, and Infrastructure environments. My career has been defined by my ability to lead 24/7 operations, coordinate cross-functional teams, and implement process improvements that enhance service reliability and operational efficiency. I have a proven track record of vendor engagement and service monitoring, ensuring high-availability support aligned with business goals.

In my current role as Senior Telecom NOC Manager at SabaFon GSM Company, I manage 24/7 NOC operations across Huawei and Nokia 4G/GSM networks. I have successfully reduced network downtime by 20% through enhanced fault-handling procedures and improved NOC workflows. My previous experience as a Project Manager allowed me to deliver capacity expansion projects that increased network efficiency by 50%, showcasing my ability to streamline resource planning and task coordination effectively.

With a solid educational background, including a B.Sc. in Computer Information Science and certifications such as PRINCE2® Foundation, I possess a good IT background with hands-on systems experience. I am passionate about leading teams, coaching, and ensuring effective stakeholder coordination to achieve operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Senior Telecom NOC Manager

Current

SabaFon GSM Company

Jan 2019 - Present (6 years 6 months)

Managed 24/7 NOC operations across Huawei and Nokia 4G/GSM networks, leading multi-shift teams to ensure continuous monitoring and SLA compliance. Reduced network downtime by 20% by enhancing fault-handling and escalation procedures.

Nokia NetAct SLA Vendor Management

Project Manager – Telecom

SabaFon GSM Company

Jan 2012 - Dec 2019 (7 years 11 months)

Managed the full lifecycle of internal network projects using Agile practices, delivering capacity expansion projects that increased network efficiency by 50%. Reduced project delivery time by 30% by streamlining resource planning and task coordination.

Agile Methodologies Project Management Risk Management Network Efficiency

Telecom NOC Manager

SabaFon GSM Company

Jan 2003 - Dec 2012 (9 years 11 months)

Supervised 15+ engineers across rotating shifts for full NOC coverage, introducing scripting and automation to speed up issue detection and reporting. Reduced incident response time by 40% via improved troubleshooting flows.

Team Supervision Scripting Automation Incident Response Troubleshooting

Telecom NOC Engineer

SabaFon GSM Company

Jan 2001 - Dec 2003 (2 years 11 months)

Monitored Huawei GSM core elements and supported NMS migration efforts. Provided troubleshooting and root cause input during critical incidents.

Troubleshooting Root Cause Analysis

System Administrator

WB Bank

Jan 1998 - Dec 2001 (3 years 11 months)

Managed secure banking systems and led core upgrades. Ensured the stability and security of critical financial infrastructure.

System Administration Core Upgrades System Security Infrastructure

IT Specialist

Presidential Office (GIZ)

Jan 1997 - Dec 1998 (1 year 11 months)

Handled IT infrastructure, support, and security for government departments. Provided essential IT services to ensure smooth operations.

Infrastructure IT Support IT Security Technical Support

Education

Degrees, certifications, and relevant coursework

Southern Oregon University

B.Sc. in Computer Information Science, Computer Information Science

Completed a Bachelor of Science degree with a focus on Computer Information Science. Gained foundational knowledge in business administration through a minor.