Open to opportunities

Ali Alnakhlani

@alialnakhlani

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Senior operations and data specialist blending Excel analytics with customer-focused travel operations.

Yemen

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What I'm looking for

I’m looking for an opportunity to leverage my analytical and technical skills in a dynamic, fast-paced environment—helping the business achieve its goals while developing my skills and joining a team focused on success and excellence.

I’m a senior operations and data specialist with over five years of IT and computer networks experience, plus four years in the travel and tourism industry. I combine analytical thinking with hands-on execution to support fast-paced teams and deliver accurate outcomes.

I strengthen customer experience through customer service, sales support, operations coordination, and complaint resolution. In travel roles, I managed hotel reservations with B2B partners and supported B2C customers with booking modifications, reselling, and issue resolution.

On the data side, I’m highly detail-oriented and accuracy-focused. I enter and maintain large volumes of data in Microsoft Excel, and I use data cleaning, transformation, reporting, Pivot Tables, and advanced formulas (including VLOOKUP, INDEX/MATCH, IF, and SUMIFS) to produce reliable, decision-ready outputs.

With strong proficiency in Microsoft Office and CRM systems like Zoho and Freshdesk—and certifications including ICDL, CCNA/CCNP, and MCSA—I aim to leverage my analytical and technical skills to help organizations achieve success and excellence while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations & Data Specialist

Current

Dal Travel Agency

Sep 2025 - Present (9 months)

Managed B2B hotel reservations (bookings, cancellations, confirmations) and supported B2C customers with booking changes and resales. Resolved customer issues and maintained accurate daily operations using high-volume Excel data entry.

Hotel Reservations Customer Service Complaint Resolution Microsoft Excel Data Entry Data Management CRM Systems Workflow Operations Data Validation

Senior Travel Consultant & Operation

Gobooc App Agency

Sep 2023 - Mar 2024 (6 months)

Handled B2B hotel reservation management and supported B2C customers with booking modifications and resales. Resolved travel customer issues efficiently while supporting fast-paced operational workflow.

Hotel Reservations Customer Support Travel Operations Booking Management Data Entry CRM Systems Communication Workflow Support

Travel Consultant

Almatar App Agency

Jun 2022 - Aug 2023 (1 year 2 months)

Managed flight reservation changes and cancellations and handled customer inquiries and requests. Delivered professional resolution of travel-related issues with attention to customer needs.

Travel Issue Resolution Customer Service Booking Support Cancellations Communication Skills CRM Systems Problem Solving Operational Coordination

Data Entry Agent

Talent Development Center

Jun 2021 - Jun 2022 (1 year)

Registered refugee data and converted/organized data records with a focus on accuracy and data quality. Supported reliable data handling through careful data entry and management processes.

Data Entry Data Management Data Cleaning Data Validation Excel reporting Record Conversion Microsoft Office Observational Quality

Education

Degrees, certifications, and relevant coursework

Udemy

Microsoft Excel Data Analysis (Course), Microsoft Excel

Completed a Microsoft Excel data analysis course covering advanced formulas and functions (VLOOKUP, INDEX/MATCH, IF, SUMIFS). Also included data cleaning, transformation, visualization (charts, dashboards, pivot tables), and interactive report building.

Scal Academy

CCNA, CCNP, MCSA (Training), Computer Networking

Completed training covering secure network design and Cisco router and switch configuration. Included preparation aligned with CCNA, CCNP, and MCSA certifications.