Open to opportunities

Faisal Saleh

@faisalsaleh

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Excel & Power BI Analyst | BI Reporting Expert | Available for remote work worldwide

Yemen

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What I'm looking for

I am looking for a role that values quality improvement and data-driven decision-making, within a supportive team environment that encourages professional growth.

Operations & Quality Specialist with 15+ years of experience in customer service, currently leading quality operations across a

nationwide network of 22 subscriber service centers. I specialize in improving service delivery, streamlining processes, and driving KPI -

based performance improvements—even in challenging environments like Yemen.

I manage quality audits, analyze performance metrics, gather subscriber feedback, and ensure compliance across service center s distributed

throughout the country. My role also includes real-time remote monitoring of centers via CCTV systems and conducting field visits, ensuring

consistent service standards and operational oversight. I develop and implement KPIs where they are absent to ensure continuous

monitoring and service quality improvement. I also create interactive dashboards and automated reports using Power BI, Advanced Excel,

and Power Query, enabling real-time decision-making and enhanced operational visibility. Additionally, I utilize ClickUp for digital task

management and workflow automation, coordinating seamlessly across teams. I have contributed to telecom transformation projec ts in

collaboration with international partners, ensuring quality, compliance, and data integrity in high -impact environments.

Experience

Work history, roles, and key accomplishments

Current

Operations Quality Specialist Sec.

Current

YOUtelecom

Nov 2023 - Present (1 year 8 months)

Currently leading quality operations across a nationwide network of 22 subscriber service centers. Specialize in improving service delivery, streamlining processes, and driving KPI-based performance improvements.

Performance Metrics Compliance KPIs Power BI Advanced Excel Power Query ClickUp

Quality & Reporting Specialist Sec.

YOUtelecom

Jan 2020 - Present (5 years 6 months)

Managed quality and reporting functions within the telecommunications sector. Focused on data analysis and report generation to support operational efficiency and decision-making.

Quality Management Reporting Data Analysis Telecommunications Business Intelligence Data Integrity

Roaming Coordinator

Global Connect

Feb 2019 - Present (6 years 5 months)

Coordinated roaming services within the telecommunications industry. Ensured seamless roaming operations and managed related administrative tasks.

Roaming Coordination Telecommunications Administration

Coordinator Risk and Activation Sec.

MTN

Jun 2001 - Present (24 years 1 month)

Coordinated risk and activation sections, contributing to fraud reduction through reports and deep-dive analyses. Trained newcomers and managed daily/monthly staff attendance reports.

Risk Management Activation Fraud Management Data Analysis Training Performance Monitoring

Windows and Microsoft Office trainer

Education Office

Feb 2001 - Present (24 years 5 months)

Provided training on Windows and Microsoft Office applications. Educated individuals in essential computer skills.

Microsoft Office Windows OS Training Delivery Education Computer Literacy Instructional Design

Education

Degrees, certifications, and relevant coursework

Google

Professional Certificate, Data Analytics

Completed an online professional certificate program focusing on data analytics. Gained skills in data cleaning, analysis, and visualization to support data-driven decision-making.

Academy College / University

Advanced Diploma, Education Method

Obtained an advanced diploma in Education Method, focusing on pedagogical approaches and educational practices. Developed a strong foundation in teaching methodologies and curriculum development.

Academy College / University

Diploma, Education Method

Earned a Diploma of Education Method, providing foundational knowledge in educational principles and teaching techniques. This program prepared me for roles in the education sector.