Open to opportunities

Naresh Agarwal

@nareshagarwal

Message

I’m a B2B account and customer success leader driving retention and growth with CRM-driven engagement.

India

Message

What I'm looking for

I want to transition my customer relationship and account management strength into a technology-focused Customer Success Manager role. I’m excited to use CRM-driven engagement to drive adoption, retention, and measurable customer outcomes.

I’m a B2B customer relationship professional with 6.5+ years of experience managing enterprise accounts, customer success, strategic sales, and CRM-driven engagement across steel, iron & metal, infrastructure, and financial services. I’ve led high-value portfolios, improved retention, and coordinated cross-functional teams to deliver customer outcomes.

In my current role as Regional Sales Manager, I’m focused on Maharashtra sales operations and acquiring new B2B clients through targeted outreach while strengthening CRM tracking and follow-up. Previously, I managed a 50Cr+ B2B steel customer portfolio, used CRM processes for retention and account growth, and improved customer satisfaction through dispatch coordination and issue resolution—along with measurable wins like 25% sales growth and 30% customer retention improvement.

Experience

Work history, roles, and key accomplishments

Current

Regional Sales Manager

Current

Steel on Call (AR Group)

Jul 2025 - Present (1 year)

Leads Maharashtra sales operations for infrastructure, fabrication, and SME customers, acquiring new B2B clients through targeted outreach. Implements CRM tracking and follow-up processes to improve customer engagement.

B2B Sales Regional Sales Operations Customer Engagement Stakeholder Management

Senior Key Account Manager

JSW One MSME

Jul 2023 - Apr 2025 (1 year 9 months)

Managed a 50Cr+ B2B steel customer portfolio across TMT bars, HR coils, roofing sheets, and MS plates. Drove customer satisfaction via dispatch coordination and issue resolution and used CRM processes for tracking, retention, and account growth.

Key Account Management Dispatch Coordination Issue Resolution Customer Retention Stakeholder Management

Business Development Manager

Oriental Steel Corporation

Sep 2020 - Jun 2023 (2 years 9 months)

Managed institutional sales and relationships with builders and infrastructure contractors. Improved customer retention through after-sales support and led acquisition of high-value B2B accounts via referrals and market outreach.

Business Development Institutional Sales Customer Retention After Sales Support Relationship Management Stakeholder Management

Management Trainee, Corporate Sales

IDFC First Bank

Apr 2019 - Aug 2020 (1 year 4 months)

Managed corporate customer relationships and SME acquisition activities in corporate sales. Supported credit solutions and customer engagement initiatives.

Corporate Sales Customer Relationship Management Customer Engagement B2B Sales