Open to opportunities

Narendra Kulkarni

@narendrakulkarni

Retail Sales Merchandiser Supervisor at Applegreen, delivering customer service and handling queries in a high-volume retail environment.

India

Message

At Applegreen in Dublin, I deliver customer service in a high-volume retail environment and handle customer queries and complaints in person and at the point of sale.

At Tata Consultancy Services, I engaged senior decision-makers by phone and email for B2B sales. I used data profiling and segmentation to support outreach, and maintained customer records for CRM and reporting.

At Quest2Travel, I delivered phone and email support to corporate and VIP clients, including help with high-pressure travel changes and urgent requests. I also analyzed feedback and recurring issues to support service improvements.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Merchandiser Supervisor

Current

Applegreen

Mar 2024 - Present (2 years 7 months)

Delivers exceptional customer service in a high-volume retail environment, handling queries and complaints professionally. Supports smooth daily operations and contributes to a customer-first brand experience.

Customer Service Point of Sale Problem Solving Communication Skills Adaptability

Lead Generation Executive

Tata Consultancy Services

Dec 2022 - Apr 2023 (4 months)

Engaged senior decision-makers via phone and email, using data profiling and segmentation to improve outreach. Maintained accurate customer records and collaborated with internal teams to enhance campaign performance.

Lead Generation B2B Sales Data Profiling CRM Communication Skills Collaboration

Customer Support Executive

Quest2Travel

Jan 2020 - Apr 2022 (2 years 3 months)

Delivered end-to-end customer support for corporate and VIP clients, analyzing feedback to improve service. Managed high-pressure travel changes and maintained strong client relationships.

Customer Support Corporate Travel Problem Solving Communication Skills Stakeholder Management

Operations Executive

Cox & Kings Pvt Ltd

Mar 2019 - Jul 2019 (4 months)

Coordinated customer-facing operations, vendors, and internal teams to deliver seamless group travel experiences. Collected and analyzed guest feedback to ensure continuous service improvement.

Operations Coordination Vendor Management Customer Feedback Analysis Group Travel

Education

Degrees, certifications, and relevant coursework

Dublin Business School

MBA, Marketing

Grade: 2:2 Honors

MBA in Marketing with 2:2 Honors, graduated in February 2024.

Kaleena University

Master's, Tourism Management

Grade: 6.31 CGPA

Masters in Tourism Management, graduated in August 2021 with a CGPA of 6.31.

Pune University

Bachelor of Arts, Geography and Tourism

Grade: 6.84 CGPA

Bachelor's in Arts with a focus on Geography and Tourism, graduated in April 2017 with a CGPA of 6.84.

Udemy

Customer Relationship Management (CRM) Certification, Customer Relationship Management

Customer Relationship Management (CRM) Certification covering customer lifecycle management, data management, and retention strategies.

Udemy

Salesforce Essentials: Mastering CRM for Business Success Certification, Salesforce CRM

Salesforce Essentials: Mastering CRM for Business Success Certification covering CRM fundamentals, lead and opportunity management, and customer data tracking.