Ezinne Ahaneku
@ezinneahaneku
Customer-focused customer care professional delivering reliable service and sales results.
IrelandWhat I'm looking for
I am a customer-focused professional with experience in customer care, retail sales, and technical support, committed to delivering outstanding customer experiences.
Over several roles I consistently met and exceeded sales targets, processed transactions accurately, and used CRM systems to document and resolve customer inquiries efficiently.
My background includes front-desk and ICT administration where I provided technical support, installed and configured hardware and software, and monitored network security to maintain operational continuity.
I hold a Master’s in Networking and Information Security and certifications in Customer Service Excellence and Conflict Resolution; I bring strong communication, problem-solving, and training support experience to customer-facing teams.
Experience
Work history, roles, and key accomplishments
Sales Executive
Despec Global Ventures
Feb 2021 - Present (4 years 11 months)
Assisted senior sales management in daily store operations, consistently achieved monthly sales targets, and processed customer transactions while analyzing sales data to improve strategies.
Customer Care Associate
Everise Ireland
Aug 2023 - Mar 2024 (7 months)
Handled inbound and outbound customer calls to resolve inquiries and complaints, maintained high satisfaction ratings through empathetic escalation handling, and documented interactions in CRM.
Customer Service Representative
Dealz Ireland
May 2022 - Jul 2022 (2 months)
Provided in-person and remote customer support, processed orders, returns and exchanges, operated POS and cash transactions, and supported store organization to meet sales targets.
ICT Administrator
Nigeria Police Force Headquarters
May 2019 - Jan 2022 (2 years 8 months)
Managed front desk operations and provided technical support including hardware/software installation, network monitoring, incident documentation, and implementation of security measures.
Education
Degrees, certifications, and relevant coursework
GCGriffith College
Master's Degree, Networking and Information Security
Grade: First Class
Master's degree in Networking and Information Security completed with First Class honours at Griffith College in 2023.
FMFederal University of Technology Minna
Bachelor of Technology, Cyber Security Science
Grade: Second Class
Bachelor of Technology in Cyber Security Science completed in 2018 with Second Class (Lower Division).
Availability
Location
IrelandAuthorized to work in
Job categories
Interested in hiring Ezinne ?
You can contact Ezinne and 90k+ other talented remote workers on Himalayas.
Message EzinneFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
