Sneha Tripathi

I’m a results-driven Sales and Customer Relationship professional with over 2 years of experience supporting customer relationship management, retail operations, client engagement, and business support. I bring a commercial mindset alongside strong analytical capability from my ongoing MSc in Supply Chain & Operations Management.

In my work, I engage customers through phone, email, and chat while protecting high service standards and CRM accuracy. I’m skilled in outbound sales, cold calling, B2B lead generation, prospect research, email outreach, and appointment booking, and I manage pipelines with confidence—handling objections through clear communication and negotiation.

I’ve built customer trust in fast-paced retail environments by delivering personalized recommendations, resolving queries efficiently, and maintaining accurate operational and inventory records. I collaborate cross-functionally to improve customer satisfaction and contribute to store performance and sales targets, while ensuring product availability and smooth day-to-day operations.

I also combine customer-facing experience with operations exposure from internships, including procurement and supply-chain activities like supplier coordination, purchase order management, ERP documentation, inventory planning, and demand forecasting. I enjoy turning data into practical decisions and I’m passionate about outbound sales and business development—especially building long-term relationships with C-level decision makers.