Open to opportunities

Lela Likokeli

@lelalikokeli

Message

Customer support and operations leader focused on service efficiency and retention.

Ireland

Message

What I'm looking for

I am looking for a customer-focused operations role where I can improve service efficiency, lead teams, reduce errors, and increase retention in a collaborative culture.

I am a customer support and operations leader with 7+ years managing high-volume environments across hospitality, banking, retail, and education. I combine a data-driven mindset with an empathetic approach to improve service efficiency and customer satisfaction.

In my most recent role I managed 50–70+ daily customer interactions, led teams of 5–10 staff, and maintained 100% transaction accuracy while reducing booking errors by ~30%. I drive process improvements, streamline scheduling, and act as the primary escalation point to preserve customer trust.

I bring cross-functional collaboration, strong operational discipline, and experience with payments, CRM systems, onboarding, and complaint resolution. I seek to contribute measurable improvements in service quality and retention for a customer-focused organisation.

Experience

Work history, roles, and key accomplishments

Receptionist / Manager

Fun Galaxy

Jul 2022 - Nov 2026 (4 years 4 months)

Managed 50–70+ daily customer interactions and led a team of 5–10 staff, reducing booking errors by ~30% and maintaining 100% payment accuracy to improve satisfaction and repeat business.

Customer Support Team Leadership Scheduling Payments Processing Escalation Management Process Improvement CRM

Coordinator

Nando’s

Sep 2016 - Aug 2017 (11 months)

Coordinated back-of-house workflows during high-volume periods, improving efficiency and reducing order delays by an estimated 20% while ensuring SOP adherence.

Operations Coordination Workflow Optimization Peak Period Management Customer Service

Marketing Manager

GLC Hub

Jan 2016 - Aug 2016 (7 months)

Supported customer acquisition campaigns with targeted email and content, monitored engagement metrics, and aligned marketing initiatives with enrollment goals to increase program visibility.

Email Marketing Content Creation Customer Acquisition Performance Monitoring

Bank Teller

Bank of Georgia

Jul 2015 - Dec 2015 (5 months)

Processed 100+ daily financial transactions with full compliance and zero discrepancies, resolved account inquiries, and identified cross-sell opportunities to support branch revenue.

Cash Handling Transaction Processing Compliance Customer Service

Sales Operator

Elit Electronics

Jun 2013 - May 2015 (1 year 11 months)

Provided consultative sales support, processed transactions accurately, and handled objections to improve conversion rates and daily sales performance.

Consultative Sales Transaction Processing Objection Handling

Sales Officer

Credo Microfinance Organization

May 2010 - May 2013 (3 years)

Supported client onboarding and documentation for financial products, assisted with inquiries to aid client retention, and ensured compliance with financial procedures.

Client Onboarding Documentation Customer Support Compliance Financial Services Relationship Management

Sales Assistant

Magic Candy

Jan 2010 - Jan 2013 (3 years)

Delivered high-quality retail customer service, maintained accurate register reconciliation, and supported product demonstrations to boost purchase confidence.

Retail Sales Customer Service Product Demonstrations Point of Sale

Education

Degrees, certifications, and relevant coursework

Ilia Chavchavadze State University

Bachelor's Degree, Banking, Finance & Social Sciences

2006 - 2009

Bachelor's degree in Banking, Finance & Social Sciences with scholarship recipient, completed coursework in finance and social sciences from 2006 to 2009.