Kainan Capoano
@kainancapoano
Customer service professional at AIB, resolving complex client issues and managing high-volume requests.
IrelandWhat I'm looking for
At AIB, I support clients and solicitors by resolving complex issues and managing a high volume of documentation and requests. I also check third-party work, handle errors and complaints, and prepare management reports and KPIs.
Before AIB, I managed store operations at Tendência Tecidos and supported the General Manager at Sidewalk. I’m seeking a remote Customer Service role with a global company, and I’m available to work across any time zone.
Experience
Work history, roles, and key accomplishments
Acted as primary point of contact for clients and solicitors, resolving complex issues and ensuring high-quality service. Managed high-volume documentation, conducted quality checks, and prepared management reports and KPIs.
Provided customer support and managed documentation and requests in a fast-paced banking environment. Conducted quality checks and liaised with internal teams to resolve issues.
Retail Assistant
Dunnes Stores
Jan 2020 - Dec 2022 (2 years 11 months)
Provided high-quality customer service in a fast-paced environment, handled transactions, and assisted with operational support.
Retail Assistant
TK Maxx
Jan 2020 - Dec 2022 (2 years 11 months)
Provided high-quality customer service in a fast-paced environment, handled transactions, and assisted with operational support.
Manager
Tendência Tecidos
Jan 2015 - Dec 2017 (2 years 11 months)
Managed full store operations including financial management, purchasing, and inventory control. Led and supervised a team to ensure high performance and customer satisfaction.
Assistant Manager
Sidewalk
Jan 2011 - Dec 2014 (3 years 11 months)
Supported the General Manager in daily administrative tasks, monitored sales targets, and coordinated stock.
Education
Degrees, certifications, and relevant coursework
Faculdade das Américas
Financial Management, Financial Management
Currently pursuing studies in Financial Management.
Technological University of the Shannon
Certificate in Supervisory Management and Team Leadership (NFQ Level 6), Supervisory Management and Team Leadership
2023 - 2024
Completed a Certificate in Supervisory Management and Team Leadership at NFQ Level 6.
Dorset College
Business English, Business English
Studied Business English at Dorset College.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Salary expectations
Job categories
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