michaela kelly

I’m a customer-focused and adaptable professional with over six years of experience across customer service, retail, sales and day-to-day operations.

I currently work as a Shift Leader and Keyholder at JYSK, where I was promoted from Sales Assistant to Shift Leader and Keyholder within two months. I take responsibility for the day-to-day running of the store as Manager on Duty, support customers with both in-store and online enquiries, resolve complaints and issues independently, coordinate colleagues, manage cash and safe procedures, open and close the store, and support online customer orders.

Previously, I worked with Centra, ALDI and Smyths Toys, gaining further experience in customer service, order processing, cash handling, stock management, deliveries and general retail operations.

I hold QQI Level 5 qualifications in Business Management and Psychology & Social Care. I’m particularly interested in remote opportunities in customer support, customer experience, customer service, e-commerce support, sales support, administration and operations.

I enjoy helping customers, solving problems and keeping things organised and running smoothly. I’m reliable, adaptable, comfortable working independently, and motivated to develop my career in a remote environment.