Open to opportunities

Esther Williams

@estherwilliams

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Experienced Customer Care Specialist dedicated to exceptional service delivery.

Ireland

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an experienced Customer Care Specialist with over two years of success in resolving customer issues and enhancing satisfaction across various organizations. My dedication to delivering exceptional customer service is evident in my ability to build strong relationships, address complex concerns, and ensure a seamless customer experience. I am skilled in handling inquiries, resolving disputes, and fostering customer loyalty, which has been instrumental in my career.

Throughout my professional journey, I have excelled in roles such as Technical Support Associate at Wipro Limited, where I developed user experience and account management strategies while troubleshooting and configuring systems. My commitment to operational improvements and customer satisfaction has consistently led to exceeding performance metrics and enhancing service delivery. I am adept at adapting to changing needs and coordinating resources to provide customer-centric solutions.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Associate

Current

Wipro Limited

Mar 2022 - Present (3 years 2 months)

Developed user experience and account management while troubleshooting and configuring SSO solutions like Octa, Azure, and G-suite. Supported monitoring of the company's ticketing system, ensuring timely productivity by meeting and exceeding performance metrics related to key performance indicators.

Support Ticketing Systems Salesforce Microsoft Office 365 SharePoint SCCM Active Directory Troubleshooting Configuration

Customer Care Representative / Sales Executive

Ray Studios Limited

Jan 2020 - Dec 2022 (2 years 11 months)

Provided flawless management of customer relationships by successfully resolving complex administrative issues and disputes, delivering exemplary daily customer care. Developed a strong product and customer service knowledge base to drive sales and provide value to customers.

Customer Relationship Management Dispute Resolution Process Improvement Product Knowledge Sales Reporting Customer Satisfaction Communication Problem Solving

Customer Service

Hygeia HMO

Jan 2017 - Dec 2019 (2 years 11 months)

Developed strong, enduring relationships with clients, resolving issues and identifying opportunities to deepen engagement. Professionally evaluated and prioritized customer inquiries via phone, email, social media, and online chat, earning a reputation for swiftly identifying and resolving problems.

Customer Service Client Relationship Management Email Chat Problem Solving Customer Satisfaction

On Air Personality / Communications Manager

Today 89.7FM

Jan 2015 - Dec 2016 (1 year 11 months)

Actively contributed to reporting and writing news stories for broadcast, describing event backgrounds and details. Created and implemented marketing and promotional strategies, including ticket giveaways and community events, while hosting shows and gathering information through research and interviews.

News Reporting Script Writing Audio Production Marketing Strategy Event Management Hosting Research Interviewing

Education

Degrees, certifications, and relevant coursework

Griffith College Dublin

Master of Arts, International Business Management

2020 - 2021

Completed a Master of Arts degree with a focus on International Business Management. Gained expertise in global market analysis, cross-cultural communication, and strategic international operations.

University of Lagos

Bachelor of Arts, International Marketing

2014 - 2018

Earned a Bachelor of Arts degree specializing in International Marketing. Developed skills in global marketing strategies, consumer behavior analysis, and international market research.