NW
Open to opportunities

Naomy Wesonga

@naomywesonga

Detail-oriented Executive Assistant with a passion for operational efficiency.

Kenya
Message

What I'm looking for

I am looking for a role that values operational efficiency and offers opportunities for growth.

I am a detail-oriented and proactive Executive Assistant with over 5 years of experience in customer support, administration, and office coordination. My expertise lies in managing complex schedules, handling high-volume communication, and supporting executives and teams in dynamic environments. I am known for my exceptional organizational skills, discretion, and the ability to anticipate needs while working independently or collaboratively.

Throughout my career, I have demonstrated a passion for driving operational efficiency and creating structure that enhances productivity. At Samyson Bookshop, I secured and managed stationery tender contracts with over 30 schools, growing institutional partnerships by 40%. Additionally, I provided remote support to more than 500 clients, ensuring smooth order placement and fulfillment, which significantly improved customer satisfaction.

Experience

Work history, roles, and key accomplishments

N(

Customer Service & Administrative Representative

Nabwabini Environmental Health Care Intervention Program (NE

May 2018 - Jun 2022 (4 years 1 month)

Handled over 1,200+ customer interactions annually via phone, email, and live chat, maintaining a 95% satisfaction rating. Reduced average response time from 24 hours to under 6 hours, improving client retention and resolution rates.

Education

Degrees, certifications, and relevant coursework

University of Nairobi logoUN

University of Nairobi

Bachelor of Science, Mathematics and Chemistry

Pursued a Bachelor of Science degree with a dual major in Mathematics and Chemistry. Gained foundational knowledge in quantitative analysis, chemical principles, and scientific methodologies.

SS

St. Francis Rang’ala Girls High School

High School Diploma

Grade: C+

Completed secondary education, culminating in the Kenya Certificate of Secondary Education (KCSE). Developed a strong academic foundation across various subjects.

Tech stack

Software and tools used professionally

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Naomy Wesonga - Sales and Administrative Assistant - Samyson Bookshop | Himalayas