Naomy Wesonga
@naomywesonga
Detail-oriented Executive Assistant with a passion for operational efficiency.
What I'm looking for
I am a detail-oriented and proactive Executive Assistant with over 5 years of experience in customer support, administration, and office coordination. My expertise lies in managing complex schedules, handling high-volume communication, and supporting executives and teams in dynamic environments. I am known for my exceptional organizational skills, discretion, and the ability to anticipate needs while working independently or collaboratively.
Throughout my career, I have demonstrated a passion for driving operational efficiency and creating structure that enhances productivity. At Samyson Bookshop, I secured and managed stationery tender contracts with over 30 schools, growing institutional partnerships by 40%. Additionally, I provided remote support to more than 500 clients, ensuring smooth order placement and fulfillment, which significantly improved customer satisfaction.
Experience
Work history, roles, and key accomplishments
Sales and Administrative Assistant
Samyson Bookshop
Jul 2022 - Dec 2024 (2 years 5 months)
Secured and managed stationery tender contracts with over 30 schools, growing institutional partnerships by 40%. Provided remote support to more than 500 clients, ensuring smooth order placement, fulfillment, and post-sale follow-up.
Customer Service & Administrative Representative
Nabwabini Environmental Health Care Intervention Program (NE
May 2018 - Jun 2022 (4 years 1 month)
Handled over 1,200+ customer interactions annually via phone, email, and live chat, maintaining a 95% satisfaction rating. Reduced average response time from 24 hours to under 6 hours, improving client retention and resolution rates.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Science, Mathematics and Chemistry
Pursued a Bachelor of Science degree with a dual major in Mathematics and Chemistry. Gained foundational knowledge in quantitative analysis, chemical principles, and scientific methodologies.
St. Francis Rang’ala Girls High School
High School Diploma
Grade: C+
Completed secondary education, culminating in the Kenya Certificate of Secondary Education (KCSE). Developed a strong academic foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Naomy?
You can contact Naomy and 90k+ other talented remote workers on Himalayas.
Message NaomyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
