5 year Customer Success Manager with a proven track record managing portfolios of 100 SMB clients, securing $63,000 in upsell contracts, and leading impactful CSR projects in Vancouver and Vietnam. Recognized as Top Account Executive in 2017 and Top Enterprise Account Executive in 2018 for collaborative leadership and securing significant business dea
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Naomi Nguyen
@naominguyen
5 years in customer facing roles, managed portfolios of 100 SMB, closed $63,000 upsell contracts.
CanadaExperience
Work history, roles, and key accomplishments
KOCustomer Success Manager
Kobalt.io
Jun 2023 - Sep 2023 (3 months)
• Managed a portfolio of 100 clients with 1M ARR
• Secured 9 upsell and renewal contracts totaling $63,000 within a three-month timeframe.
• Collaborated with the sales team to secure referrals and case studies, contributing to the achievement of a $76,000 quota (83% of quota).
• Created a Renewals process and workflow for a cybersecurity service (Penetration Test) using Confluence, improving e
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Naomi hasn't added their education
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Location
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Salary expectations
70k-85k CAD
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