Open to opportunities

Calyster Okeke

@calysterokeke

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Enthusiastic customer service professional with strong client care skills.

United Kingdom

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What I'm looking for

I am looking for a role that values empathy and client satisfaction, offering opportunities for growth in a supportive environment.

I am a dedicated Customer Service Professional with a strong background in client care, support, and problem resolution. My experience spans various roles in the care sector, where I have consistently delivered responsive, person-centered support to clients and their families. I pride myself on my ability to handle sensitive information with professionalism and empathy, ensuring that every interaction leaves customers feeling valued and supported.

Throughout my career, I have developed excellent interpersonal and communication skills, which have enabled me to foster positive relationships with clients. My role as a Customer Service Assistant at Aria Care allowed me to manage personal records accurately and address daily queries with a high standard of professionalism. I have also worked in laboratory services, where I communicated lab procedures clearly and maintained confidentiality, further enhancing my ability to resolve client concerns effectively.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Aria Care

May 2024 - Jan 2025 (8 months)

Delivered responsive, person-centered support to clients and families. Handled daily queries with professionalism and empathy. Managed personal records and updated care logs with accuracy.

Record keeping Communication

Customer Service Support Worker

All Care

Mar 2024 - May 2024 (2 months)

Provided direct client support via home visits, addressing personal and health-related needs. Answered questions, clarified service details, and resolved minor client complaints. Built rapport with clients, enhancing satisfaction and retention.

Client Services Home Visits Relationship Building

Client Support Assistant

SYNLAB Nigeria

Apr 2023 - Nov 2023 (7 months)

Greeted patients, scheduled appointments, and communicated lab procedures clearly. Maintained confidential records and coordinated with healthcare professionals. Assisted in resolving client concerns related to service delivery.

Patient Greeting Scheduling Healthcare Coordination

Customer Care Assistant

Federal Medical Centre, Abeokuta

Nov 2021 - Feb 2023 (1 year 3 months)

Acted as liaison between clients and health managers, ensuring queries and concerns were addressed promptly. Delivered compassionate frontline service, maintaining a calm demeanor under pressure. Ensured client safety and satisfaction by adhering to service standards.

Frontline Service Pressure Handling Service standards Frontline Services

Client Services Intern

St. Nicholas Hospital

Jan 2020 - Dec 2020 (11 months)

Communicated lab results and service timelines to patients under supervision. Ensured high levels of customer satisfaction through attention to detail and courteous service. Managed data entry and administrative support in a busy medical environment.

Lab Result Communication Customer Satisfaction Data Entry Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Lagos

Bachelor of Medical Laboratory Science (B.MLS), Medical Laboratory Science

Grade: Second Class Upper Division

Completed a Bachelor of Medical Laboratory Science degree, focusing on laboratory procedures and medical diagnostics. Achieved a Second Class Upper Division, demonstrating strong academic performance in the field.