Norah Nneoma

I am a dedicated medical receptionist with a solid background in medical office administration. My experience includes managing patient appointments, medical records, and front-desk operations, ensuring a smooth workflow and high patient satisfaction. I pride myself on my ability to handle high-volume phone calls while maintaining confidentiality and providing excellent patient care.

During my tenure at Charis Multi Specialist Hospital, I successfully managed over 30 calls daily, leading to efficient problem resolution and a customer satisfaction rate exceeding 95%. My proactive approach resulted in an 80% reduction in complaint recurrence, showcasing my commitment to delivering tailored solutions to complex customer issues. I also ensured the smooth check-in and check-out process for more than 20 patients daily, demonstrating my strong organizational skills and attention to detail.