Open to opportunities

Jack Newton

@jacknewton

Message

Dedicated healthcare administrator with strong communication and leadership skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated healthcare administrator with a proven track record in managing patient appointments and ensuring efficient operations within medical settings. My journey began at BT, where I honed my communication skills as a customer advisor, resolving client issues and enhancing customer satisfaction. This experience laid the foundation for my subsequent roles in healthcare administration, where I quickly adapted to new systems and took on increasing responsibilities.

Throughout my career, I have consistently demonstrated my ability to lead teams and improve processes. At Aston Healthcare, I was promoted from receptionist to senior admin within three months, showcasing my commitment to excellence and my ability to learn quickly. My current role at Merseycare has further solidified my expertise, as I now oversee rotas and manage patient referrals while ensuring compliance with key performance indicators. I take pride in being a reliable point of contact for both staff and management, fostering a collaborative environment that prioritizes patient care.

Experience

Work history, roles, and key accomplishments

Current

Senior Clerk

Current

Merseycare

Jan 2022 - Present (3 years 5 months)

Currently, as a Senior Clerk at Merseycare, I organize rotas for nurses, manage patient referrals, and ensure compliance with KPIs. I also train new staff and liaise with management to improve administrative processes.

Scheduling Referrals Team Leadership Training KPIs

Senior Admin

Dinahs Lane

Feb 2020 - Jan 2022 (1 year 11 months)

At Dinahs Lane, I provided administrative support, chaperoned healthcare professionals, and led initiatives for end-of-life patients. I was the main contact for other health services and took minutes in meetings.

Patient Care Leadership Communication

GP Admin

Aston Healthcare

Jan 2018 - Feb 2020 (2 years 1 month)

In my role at Aston Healthcare, I managed patient appointments, triaged urgent cases, and handled prescription requests. I quickly advanced to senior admin, taking minutes in meetings and coding hospital letters.

Docman Communication

Customer Advisor

Aug 2017 - Jan 2018 (5 months)

As a Customer Advisor at BT, I focused on communication, handling client calls regarding broadband issues, and providing solutions. I developed sales skills during the launch of BT Sports, negotiating deals and managing account closures with confidentiality.

Customer Service Communication Sales Problem Solving Confidentiality

Education

Degrees, certifications, and relevant coursework

Lord Derby Academy

GCSE, General Education

2012 - 2017

Grade: 6 GCSEs including Maths: 5, English Language: 4, English Literature: 4, History: B, Science 1: 4, Science 2: 4

Activities and societies: Organised charity events including the shoe box appeal and directed Christmas hampers for the elderly.

Achieved 6 GCSEs; 4 at C and above, including Maths and English. During my time at secondary school, I partook in charity events such as organising the shoe box appeal and helping direct Christmas hampers for the elderly across Huyton.