At Headout, I manage 2,000+ monthly reservations across global attractions while maintaining 98% SLA/TAT adherence. I work with 120+ global suppliers on bookings, cancellations, refunds, ticketing, and escalations, using operational data and AI tools to identify bottlenecks and improve workflows.
At Bajaj Allianz General Insurance Co. Ltd., I coordinated PMO activities, MIS reporting, and project tracking for Sales and business teams, and supported renewal and retention initiatives. Across my roles, I’ve worked on business development, client relationships, and operations, including coordinating office expansion and supporting customer onboarding and escalations.
