At IntouchCX, I provide chat-based support for account, gameplay, and technical concerns using Regulator and Tableau. I also collaborate with internal teams to address recurring issues and improve the customer experience.
At Vauld, I managed customer queries through Intercom, investigated complex issues, and escalated them to the appropriate teams. I followed up through resolution and reported bugs with technical teams.
At Concentrix, I supported customers with account access and payment concerns, guiding them through troubleshooting. I maintained Average Handle Time and Customer Satisfaction metrics.
