nancy violita
@nancyviolita
I manage global B2B accounts, quotations, orders, and client success across international markets.
What I'm looking for
I've managed international B2B customers across Asia, the Middle East, Africa, and the US for more than 13 years. In my current remote role at Nano Clean Water Limited, I manage 30–60 monthly inquiries, prepare high-value quotations, and coordinate orders with the UK factory and suppliers.
Previously at AddOn Systems, I managed a portfolio of 200+ client accounts across Singapore and Malaysia, grew the client base by 25%, and reduced response time by 80% through proactive support. I also secured a major client contract that strengthened long-term revenue and partnership growth.
My work has covered the full customer lifecycle: quotations, pricing, tender communication, order processing, production coordination, shipment documentation, delivery scheduling, and post-sales support. I've improved CRM usage in Airtable, standardized sales templates, negotiated vendor pricing, and coordinated with global teams to keep projects moving accurately.
At Esco Lifesciences, I helped establish the Dubai branch and later supervised inside sales and customer service across 29 countries, contributing to USD 3.7M in regional sales. I bring practical experience in distributor management, laboratory and life-science solutions, supply chain coordination, events such as ArabLab, and reliable customer communication.
Experience
Work history, roles, and key accomplishments
Senior Account Executive
Nano Clean Water Limited
Sep 2024 - Present (1 year 11 months)
Managed 30-60 monthly inquiries and prepared high-value quotations for clients across the Middle East, Africa, and Asia. Coordinated with the UK factory and suppliers to ensure smooth order processing and documentation accuracy.
Tele Sales Account Manager
AddOn Systems Pte Ltd
Jan 2022 - Sep 2024 (2 years 8 months)
Managed a portfolio of 200+ client accounts for IT solutions in Singapore and Malaysia. Engineered a 25% growth in the client base through lead generation and prospecting strategies.
Sales Coordinator
StanLab LLC
May 2020 - Dec 2021 (1 year 7 months)
Directed sales and purchasing processes for laboratory equipment across the MENA region, coordinating with factory vendors in the APAC area. Negotiated with Chinese vendors to achieve around 10% cost savings while maintaining quality.
Senior Account Executive
PT. Inax International
Nov 2018 - Jul 2019 (8 months)
Served as the primary point of contact for key US retail accounts including Target and Costco, managing end-to-end supply chain and production lifecycle. Owned the full order lifecycle from pricing to delivery scheduling.
Inside Sales Supervisor
Esco Lifesciences
Mar 2017 - Feb 2018 (11 months)
Established ESCO's Dubai branch and supervised a team supporting customers across the Middle East, North Africa, and South Asia. Led inside sales and customer service operations covering 29 countries, contributing to USD 3.7M in sales revenue.
Customer Service and Technical Support
PT. Esco Bintan Indonesia
Oct 2015 - Feb 2017 (1 year 4 months)
Served as the primary point of contact for 58 distributors and customers across multiple regions. Managed the full order cycle including quotations, proforma invoices, purchase order processing, production tracking, and shipment coordination.
Education
Degrees, certifications, and relevant coursework
SMK Kristen Terang Bangsa
Vocational Diploma, Business Marketing
2008 - 2011
Completed a vocational diploma in Business Marketing, gaining foundational knowledge in marketing principles and business operations.
Availability
Location
Authorized to work in
Job categories
Skills
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