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Nancy Konadu Yiadom

@nancykonaduyiadom

Customer Service Representative at Sales Support Africa who handled customer enquiries, resolved complaints, and maintained CRM records.

Ghana

Message

At Sales Support Africa, I handled customer and corporate client enquiries by phone, email, live chat, and WhatsApp. I resolved complaints, order discrepancies, billing enquiries, and service delivery issues.

As a Sales Representative at Azeus Convene, I engaged prospective clients about their board meeting processes and governance requirements. I delivered product presentations, software demonstrations, and tailored sales pitches.

At GKR Transport, I conducted outbound telemarketing campaigns for road freight and cargo transportation services. I qualified prospective customers and maintained prospect details, call outcomes, quotations, and follow-up schedules in CRM systems.

Experience

Work history, roles, and key accomplishments

Telemarketing Officer

GKR Transport

Feb 2025 - Sep 2026 (1 year 7 months)

Conducted targeted outbound telemarketing campaigns to promote road freight, haulage, cargo transportation, goods distribution, and nationwide delivery services to manufacturers. Identified and qualified prospective customers through structured telephone conversations to understand their cargo types.

Telemarketing Outbound Calls Lead Qualification CRM Sales Customer Retention Communication Skills

Sales Representative

Azeus Convene

Aug 2023 - Jan 2025 (1 year 5 months)

Generated new business opportunities by prospecting corporate organizations, board directors, company secretaries, executive teams, governance professionals, and institutional decision-makers. Engaged prospective clients to understand their board meeting processes and governance requirements.

Sales Prospecting Product Demonstrations Presentation Skills Client Engagement Governance Communication Skills

Customer Service Representative

Sales Support Africa

Oct 2020 - Jul 2023 (2 years 9 months)

Managed customer and corporate client enquiries through phone calls, emails, live chat, WhatsApp, and other communication channels, providing accurate information. Resolved customer complaints, order discrepancies, billing enquiries, campaign-related concerns, and service delivery issues.

Customer Service Complaint Resolution CRM Communication Skills Multichannel Support Sales Support Data Entry