At Pro Logistics, I handled customer inquiries, followed up with leads and customers, and resolved issues by identifying concerns and providing appropriate solutions. I also updated customer information in CRM platforms and coordinated appointments in a fully remote environment.
At Webhelp, I assisted customers through phone, email, and chat, resolving complaints and aiming for first-contact resolution. I maintained customer service and quality standards, with customer satisfaction and quality scores consistently above 80%.
At Vodafone, I supported customers with billing, account management, technical support, and service requests. I educated customers on products and services, identified retention opportunities, and recommended solutions based on their needs.
