Open to opportunities

Nancy Inyang

@nancyinyang

Message

I deliver empathetic customer support across healthcare, education, phone, email, chat, and social media.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer-focused support role where I can resolve inquiries across digital channels, maintain accurate records, collaborate with teams, and create positive customer experiences in a fast-paced remote environment.

I've supported prospective students at TSAcademy USA, resolving course, admissions, payment, and online-class access concerns across phone, email, and social media. I maintained accurate CRM records and partnered with admissions and technical support teams to deliver timely solutions.

Previously, I qualified insurance leads at Calls Experts through outbound outreach, needs-based conversations, objection handling, CRM documentation, and appointment scheduling. My physiotherapy background and clinical internship bring empathy, confidentiality, attention to detail, and patient-centered communication to customer support work.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TSAcademy USA

Jun 2023 - May 2026 (2 years 11 months)

Assisted prospective students with course inquiries through phone, email, and social media. Resolved concerns relating to admissions, payments, and access to online classes, and maintained accurate customer records using CRM software.

Customer Service Phone Support Email Support Social Media Support CRM Zendesk Data Entry Documentation Admissions Support Technical Support

Customer Relationship Expert

Calls Experts

Jul 2022 - Jun 2023 (11 months)

Conducted outbound cold calls to prospective clients to promote final expense life insurance products. Educated potential customers on policy features and benefits, identified needs, and qualified leads for insurance sales representatives.

Cold Calling Lead Generation Customer Relationship Management CRM Insurance products Objection Handling Appointment Scheduling Compliance