Open to opportunities

Georgie George

@georgiegeorge

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Customer service professional delivering empathetic, efficient support across channels.

United States

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What I'm looking for

I seek a remote or hybrid customer service role where I can use CRM skills, analytics-driven improvements, clear communication, and a supportive team culture to boost customer satisfaction and performance metrics.

I am a dedicated customer service professional with experience supporting customers via phone, email, and chat across healthcare and commercial environments. I consistently follow procedures while adapting to individual needs, document interactions accurately in CRMs like Salesforce, and have driven improvements in issue resolution and sales through analytics-informed recommendations.

I hold a BS and MS in Marketing from the University of Texas at Dallas and have completed Google Analytics and HubSpot Content Marketing certifications. I thrive in fast-paced remote roles, maintain strong communication and multitasking skills, and focus on delivering high customer satisfaction and measurable performance results.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Maximus Healthcare

Dec 2024 - Apr 2025 (4 months)

Answered inbound calls, emails, and chats from beneficiaries about healthcare coverage and eligibility, verified personal and insurance information, and documented interactions in CRM systems to ensure accurate case handling.

Customer Service CRM Patient Eligibility Data Verification Inbound Phone Support Email Support Chat Support

Customer Service Representative

TTEC

Dec 2022 - Dec 2023 (1 year)

Handled customer inquiries on products, billing, and technical issues while performing sales analytics and providing recommendations that increased sales, meeting metrics for quality and call handling time.

Customer Service Sales Analytics Escalation Management Quality Documentation Active Listening

Customer Service Representative

ContactUS

Jan 2020 - Dec 2022 (2 years 11 months)

Answered inbound calls, chats, and emails for client companies, resolved order/billing/technical issues using client-specific tools, and documented interactions to meet performance targets.

Customer Support Ticketing Systems Phone Support Email Support Chat Support Order Resolution Billing Support Documentation

Remote Customer Service

Alorica

Jan 2018 - Jan 2020 (2 years)

Provided daily remote customer support via phone, improved tracking and resolution of issues using Salesforce, handled high call volumes through RingCentral, and maintained transaction records.

Remote Support Salesforce RingCentral Issue Tracking Software Maintenance

Education

Degrees, certifications, and relevant coursework

University of Texas at Dallas

Bachelor of Business Administration, Marketing

2020 -

Activities and societies: Led a team project developing a go-to-market strategy; earned Google Analytics and HubSpot Content Marketing certifications.

Completed a Bachelor’s degree in Business Administration with a concentration in Marketing and completed coursework in digital marketing, consumer behavior, and international marketing; led a top-rated go-to-market team project and earned Google Analytics and HubSpot Content Marketing certifications.