Open to opportunities

Nancy Anyango

@nancyanyango

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Customer Support Representative with a passion for technology and aviation.

Kenya

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What I'm looking for

I am looking for a role that combines customer support with technology, offering opportunities for growth and innovation.

I am a dedicated Customer Support Representative with a strong background in technology and aviation. My experience at JetBlue Airways has equipped me with the skills to deliver exceptional service, ensuring a positive passenger experience while mastering airline operations and the Sabre system. I thrive in fast-paced environments, collaborating with teams to resolve complex customer issues efficiently.

In addition to my customer support expertise, I have a solid foundation in software development, particularly in back-end development using Python and the Django framework. I have successfully created RESTful APIs and enhanced web security protocols through Docker. My passion for technology drives me to continuously improve processes and create smarter travel experiences, merging my interests in aviation and tech.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

JetBlue Airways

Jan 2024 - Present (1 year 7 months)

Completed comprehensive training at JetBlue University, mastering airline operations and the Sabre system for reservations, cancellations, and customer inquiries. Delivered prompt resolutions to booking issues and flight changes, ensuring a positive passenger experience.

Airline Operations Sabre Customer Service Conflict Resolution Team Collaboration Ticketing Systems

Project Lead

Poverty Eradication Alliance International

Jul 2024 - Oct 2024 (3 months)

Led projects focused on poverty eradication and community development, coordinating teams for impactful results. Managed data collection and analysis, providing insights to guide strategic decisions.

Project Management Community Development Data Analysis Strategic Planning Program Management Stakeholder Engagement

Coding Trainer

Soma Siri Afrika

Oct 2023 - Jul 2024 (9 months)

Delivered coding training in front-end development, mentoring students in clean and efficient coding practices. Assisted in curriculum development to ensure relevant and accessible content for diverse learners.

Front End Developer Coding Instruction Curriculum Development Mentorship HTML CSS JavaScript

Back-End Developer

Yebo Fresh

Feb 2023 - May 2023 (3 months)

Implemented secure back-end systems using GraphQL and Django, focusing on data protection and integration with front-end systems. Collaborated with front-end teams to improve user experiences and feature functionality.

GraphQL Django Data Security API Integration Python

Network Technician

Aheri Internet

Mar 2021 - Oct 2021 (7 months)

Configured and troubleshot wireless networking devices for over 100 clients, providing timely support and solutions. Used a ticketing system to manage customer requests and ensure efficient service.

Wireless Troubleshooting Technical Support Ticketing Systems Customer Service

Education

Degrees, certifications, and relevant coursework

AkiraChix, codeHive Program

Diploma, Information and Technology

2022 - 2022

Completed a comprehensive program in Information and Technology, gaining foundational knowledge and practical skills in various IT domains. Focused on developing core competencies essential for a career in technology.

Kenyatta University, Nairobi

Certificate, Information and Technology

2018 - 2019

Obtained a Certificate in Information and Technology, focusing on fundamental IT concepts and applications. Developed essential skills in technology to support various professional roles.