FRIDAH KIOKO
@fridahkioko
Customer-focused computer scientist skilled in software development, technical support, and customer satisfaction.
KenyaWhat I'm looking for
I am a computer scientist with a background in customer service and software development, experienced in Python, C++, PHP, web technologies, and database management. I combine technical skills with strong client relationship management to deliver reliable support and improve service experiences.
Across roles at Ecom Services Limited, Calltronix Kenya Limited, and Technobrain, I provided technical support, analyzed customer feedback, and streamlined processes to boost satisfaction and retention. I have hands-on experience building frontends, debugging, testing, and contributing to projects using frameworks such as CodeIgniter and Laravel.
I am proactive about continuous learning and collaboration, having completed a final-year facial recognition project in Python and a web clearance system in PHP/Laravel. I aim to apply my blend of technical and customer-facing expertise to roles that prioritize service quality, product improvement, and cross-functional teamwork.
Experience
Work history, roles, and key accomplishments
Customer Satisfaction Associate
Ecom Services Limited
Jun 2023 - May 2025 (1 year 11 months)
Fostered client relationships for online dating, social networking, and e-commerce platforms, provided technical support and troubleshooting, and analyzed customer feedback to improve service delivery and satisfaction.
Customer Service Executive
Calltronix Kenya Limited
Oct 2021 - May 2023 (1 year 7 months)
Handled inbound customer calls, resolved issues to ensure retention and satisfaction, met SLA targets and maintained a customer service quality score above 90% while recommending process improvements.
Customer Service Executive
Technobrain
Jul 2020 - Mar 2021 (8 months)
Managed incoming customer calls, provided technical troubleshooting and support, documented interactions, and collaborated with teams to escalate and resolve complex issues while meeting quality standards.
Internship Trainee
Electra Software Limited
Mar 2019 - Sep 2019 (6 months)
Assisted in frontend development using PHP and CodeIgniter, participated in project presentations, conducted testing and debugging, and contributed to documentation and deployment activities.
Education
Degrees, certifications, and relevant coursework
Maasai Mara University
Bachelor of Science, Computer Science
2015 - 2019
Activities and societies: Final year project on facial detection and recognition; web application project using PHP/Laravel.
Completed a Bachelor of Science in Computer Science with coursework and projects in web development, databases, and software engineering.
Mulango Girls' High School
Kenya Certificate of Secondary Education
2011 - 2014
Completed secondary education and obtained the Kenya Certificate of Secondary Education.
Wango Boarding Primary School
Kenya Certificate of Primary Education
2002 - 2010
Completed primary education and obtained the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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