Open to opportunities

Faith Musyoki

@faithmusyoki

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Customer Success and Technical Support professional with SaaS and software engineering experience.

Kenya

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What I'm looking for

I seek a role combining technical support or customer success with software engineering impact—empathic, collaborative teams focused on product usability, accessibility, and growth.

I am a Customer Success and Technical Support professional with hands-on software engineering experience, experienced in SaaS, service management, and integrations. I combine troubleshooting expertise, API and workflow knowledge, and a user-centered approach to help customers maximize value from digital tools.

I have delivered high-volume support, developed front-end and back-end features with React, Node.js and MongoDB, and built BI ETL pipelines and dashboards using SQL and Informatica. I prioritize clear, empathetic communication, accessibility, and continuous improvement in agile teams.

Experience

Work history, roles, and key accomplishments

Current

Learning Support & Assistive Technologist

Current

United States International University - Africa

Dec 2024 - Present (1 year 6 months)

Performed diagnostics and troubleshooting for accessibility software, managed assistive technology inventory and loaning, and converted academic materials into accessible formats to improve inclusion.

Accessibility Assistive Technologies Troubleshooting Inventory Management Inclusive Design

Software Engineer Associate

SNDBX International

Sep 2024 - Nov 2024 (2 months)

Contributed to front-end and back-end software development, maintained web applications and databases, and applied user-centered design within agile sprints to improve usability and accessibility.

JavaScript REST APIs Databases Agile Usability Testing Front End Developer

Business Intelligence Intern

Safaricom PLC

Oct 2023 - Sep 2024 (11 months)

Developed complex SQL queries and ETL processes using Informatica PowerCenter/PowerExchange, created automated dashboards, and optimized MySQL and MongoDB performance for BI reporting.

SQL Informatica PowerExchange ETL Data Visualization MySQL MongoDB Performance Tuning

Junior Full Stack Developer

Iwazolab

May 2024 - Aug 2024 (3 months)

Built responsive React.js interfaces and implemented RESTful APIs with Node.js/Express, used MongoDB for scalable data storage, and performed testing and debugging to ensure cross-browser reliability.

React Node MongoDB REST APIs Git Testing Debugging

Technical Support Intern

Safaricom PLC

Sep 2022 - Mar 2023 (6 months)

Handled 50+ user calls daily to troubleshoot software and hardware, provided desktop support via step-by-step guidance, and diagnosed user issues using test scripts and technical analysis.

Technical Support Desktop Support Troubleshooting